• ACTIVE
  • CONTEXT
  • DETAIL
  • HUMAN

How to track active monitoring alerts with your AI

Connect ncScale to your agent to pull real-time incident data. Once linked, your AI handles the work of gathering alerts and matching them to tickets.

Ask AI about this page

Short answer

How can I track active monitoring alerts with my AI?

Your AI uses ncScale to pull a list of triggered alerts and finds the specific support tickets tied to them. This gives you a clear view of what is broken and what is already being handled.

Incident outcomes.

Where your data lands.

The AI organizes your monitoring data into these specific views.

ACTIVE

Live alert lists

The AI identifies which alerts are currently triggered. You get a clean list of what needs attention right now.

CONTEXT

Linked ticket history

The AI matches alerts to existing support tickets. You see exactly which issues are already being worked on.

DETAIL

Specific alert data

The AI pulls deep details for any single alert you ask about. You get the specific parameters and status of an event.

HUMAN

Manual triage needed

The AI flags alerts that don't have a ticket yet. You decide if you need to open a new one manually.

The workflow

What your AI does when an alert triggers.

Instead of you digging through dashboards, your agent pulls the data directly.

  1. Identify active issues

    The AI scans your environment to find all currently active monitoring triggers.

    list_alerts

  2. Fetch alert specifics

    When you ask about a specific problem, the AI pulls the full details for that individual alert.

    get_alert

  3. Cross-reference tickets

    The AI looks up the support tickets that are already open for these specific alerts.

    list_tickets

  4. Summarize status

    The AI compares the alerts against the tickets to tell you what is being fixed and what is new.

    list_alertslist_tickets

Try it

Copy these to start.

Use these prompts to begin interacting with your ncScale data.

Starting points

These are opening lines. Swap out the specific alert names or ticket IDs with your own.

ncScale Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_iXIC4DGaGpd8eamrjSDxfv7cQJiuy1S1Qz4ATQTd/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ncScale capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "ncscale-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_iXIC4DGaGpd8eamrjSDxfv7cQJiuy1S1Qz4ATQTd/mcp"
    }
  }
}
Copy into chat04

  • Show me all the active alerts currently triggered in ncScale.

  • Get the details for alert ID 9928 and tell me if there is a support ticket for it.

  • List all open support tickets and tell me which ones are linked to active alerts.

  • Check the status of the alert for 'Database Latency' and see if anyone is working on it.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect ncScale once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your agent about your monitoring data.

Connect ncScale to your AI

FAQ

How this task behaves.

  • 01

    Can the AI create new support tickets?

    No. The AI can only list and retrieve existing tickets and alerts.

  • 02

    Can the AI clear or acknowledge an alert?

    No. The AI can only read the status of alerts; you must manage the alert lifecycle in ncScale.

  • 03

    Does the AI see all my historical data?

    The AI only sees the data it can access through the list and get tools, such as active alerts and existing tickets.

  • 04

    Can the AI change my monitoring thresholds?

    No. This connector is for reading and retrieving data, not for changing configuration settings.

  • 05

    How does the AI know which ticket belongs to which alert?

    The AI uses the ticket list to find matches based on the information provided in the alert data.

  • More questions about ncScale? The Connector page answers them. See everything the ncScale Connector can do

Connect ncScale to Claude, Cursor, ChatGPT & more