• SUCCESS
  • DATA
  • REVIEW
  • LOGS

How to automate customer refunds with your AI

Connect Ping++ to your AI client once. After that, you can find charges and process refunds through a chat interface.

Ask AI about this page

Short answer

How can I automate customer refunds with my AI?

Your AI uses Ping++ to pull transaction data and execute refund requests. You can handle specific edge cases or bulk requests by describing the criteria to your agent. This setup handles the technical calls to your payment gateways.

Refund outcomes

Where your requests land

What happens when you ask your AI to handle a refund.

SUCCESS

Refunds processed

The AI executes the refund through your payment channel. You get confirmation that the transaction was reversed.

DATA

Transaction details found

Your AI pulls specific charge information from your provider. You get the exact amount, date, and customer ID.

REVIEW

Human intervention needed

If a transaction doesn't match your criteria, the AI stops. You decide whether to proceed with the refund manually.

LOGS

Audit trail ready

Every action taken by the AI is recorded. You can verify which charges were refunded and when.

The workflow

What your AI does when the request arrives.

The AI handles the technical calls to your payment provider so you don't have to.

  1. Identify the charge

    The AI searches your payment history to find the specific transaction you're talking about.

    retrieve_charge

  2. Verify details

    It checks the amount and status to ensure the charge is eligible for a refund.

    retrieve_charge

  3. Execute refund

    Once you confirm, the AI sends the command to reverse the payment.

    create_refund

  4. Confirm completion

    The AI verifies the refund was successful and reports back to you.

    create_refund

Try it

Copy these to start.

Use these prompts to trigger actions immediately.

Starting points

Swap out the bracketed info for your actual transaction details.

Ping++ Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_gzW1OqL20m9Qx1cSB2kKhH5rfNcQ80nR1Mj3coi0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Ping++ capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "ping-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_gzW1OqL20m9Qx1cSB2kKhH5rfNcQ80nR1Mj3coi0/mcp"
    }
  }
}
Copy into chat04

  • Find the charge for the customer who bought the blue widget yesterday.

  • Refund the last transaction from customer ID 9982.

  • List all charges from this morning that are over fifty dollars.

  • Process a full refund for the transaction with ID ch_34567.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Ping++ once, then ask.

One connection link is all it takes. Your credentials stay encrypted, and you can start chatting with your payment data immediately.

Connect Ping++ to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete a transaction?

    No. The AI can only retrieve charge data or create refunds.

  • 02

    Does the AI need my login password?

    No. You connect via Vinkius, and your credentials stay encrypted.

  • 03

    Can the AI change the amount of a charge?

    No. It can only trigger a refund for the existing charge.

  • 04

    Will the AI refund everyone at once?

    Only if you explicitly tell it to. It follows your specific instructions for which charges to target.

  • 05

    Can the AI create new charges?

    No. The available tools are limited to retrieving charges and creating refunds.

  • More questions about Ping++? The Connector page answers them. See everything the Ping++ Connector can do

Connect Ping++ to Claude, Cursor, ChatGPT & more