• TRIAGE
  • DRAFTS
  • INFO
  • HUMAN

How to manage customer messages with your AI

Connect Podium to your AI client to handle incoming SMS and web chat inquiries without switching tabs.

Ask AI about this page

Short answer

How can I use my AI to handle Podium messages?

Your AI pulls your latest conversations and contact details to draft or send replies. You'll see how it handles the triage and response loop below.

Message outcomes

Where your messages go.

The AI sorts incoming traffic into these four categories.

TRIAGE

New inquiries identified

The AI scans recent chats to find new questions. You get a clear view of what needs attention.

DRAFTS

Ready to send replies

The AI writes responses based on the customer's specific request. You just review and hit send.

INFO

Customer data retrieved

The AI pulls names and details from your contacts. This ensures your replies are personalized.

HUMAN

Escalated to you

Complex issues or sensitive topics are flagged for your manual review. The AI stays out of the way when things get complicated.

The workflow

What your AI does when a message arrives.

The AI acts as a filter and a first responder for your Podium inbox.

  1. Scan the inbox

    The AI looks through your recent SMS and web chat threads to find unread or unanswered messages.

    list_conversations

  2. Identify the customer

    Once a message is found, the AI pulls the relevant contact info to understand who is reaching out.

    get_contact_details

  3. Draft a response

    The AI writes a reply based on the conversation history and the customer's question.

    send_message

  4. Send the reply

    After you approve the text, the AI pushes the message back to the customer through Podium.

    send_message

Try it

Copy these to start.

Use these prompts to trigger actions in Podium.

Starting points

These are basic commands. Swap out the specific channel or contact name to match your actual Podium data.

Podium Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_XRPIcOGp4cp6XHS6lY1Td0cXfBbhmC5QvoAHz4my/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Podium capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "podium-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_XRPIcOGp4cp6XHS6lY1Td0cXfBbhmC5QvoAHz4my/mcp"
    }
  }
}
Copy into chat04

  • List my most recent conversations from Podium.

  • Get the contact details for the customer in my latest SMS thread.

  • Draft a reply to the web chat inquiry from the last conversation.

  • Send a message to the contact I just looked up.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Podium once, then ask.

Log in to Podium through the Vinkius interface. Your credentials stay encrypted, and you can immediately start chatting with your AI about your messages.

Connect Podium to your AI

FAQ

How the task behaves

  • 01

    Can my AI delete messages in Podium?

    No. The AI can only list, retrieve details, and send messages.

  • 02

    Will the AI send messages without me seeing them?

    No. You control the flow by prompting the AI to draft or send specific messages.

  • 03

    Can the AI update my customer contact records?

    No. The AI can retrieve contact details, but it cannot modify them.

  • 04

    Does the AI work with web chats and SMS?

    Yes. It accesses both channels through the Podium connection.

  • 05

    Can the AI see my entire message history?

    Yes, it can access the conversations provided by the Podium connection.

  • More questions about Podium? See everything the Podium Connector can do

Connect Podium to Claude, Cursor, ChatGPT & more