• DATA
  • LISTS
  • NEW
  • HUMAN

How to track guest history and profiles with your AI

Connect Preno to your AI client to pull guest details instantly. Once linked, your agent can fetch stay history or add new guests through simple chat.

Ask AI about this page

Short answer

How can I track guest history and profiles with my AI?

Your AI uses Preno to fetch specific guest profiles or pull a full list of guests from your property management system. This lets you ask questions about past stays to provide better service. You get immediate access to the details you need for personalization.

The outcomes.

Personalized guest insights.

The AI handles the data retrieval so you can focus on the guest.

DATA

Instant profile access

Your agent pulls specific guest details from Preno. You get the exact history needed for a personalized greeting.

LISTS

Complete guest overview

The AI can scan your entire guest list. This helps you identify returning visitors or specific groups quickly.

NEW

Add new guest records

You can create new guest profiles directly through chat. Your agent sends the data to Preno to keep your records current.

HUMAN

Personalized service

The AI provides the facts, but you decide how to use them. You use the retrieved history to drive the actual guest interaction.

The workflow

What your AI does when you ask about guests.

The AI acts as a bridge between your conversation and your Preno database.

  1. Identify the guest

    The agent searches your Preno database to find the specific person you are asking about.

    get_preno_guest

  2. Scan the guest list

    If you need a broader view, the AI pulls a list of all guests to find matches or patterns.

    list_preno_guests

  3. Register new visitors

    When a new guest arrives, the AI can write their information into Preno for you.

    create_preno_guest

  4. Summarize history

    The AI looks at the retrieved profile data to answer your questions about previous stays.

    get_preno_guest

Try it

Copy these to start.

Use these prompts to begin interacting with your Preno data.

Starting points

These are basic requests. Swap out the names and details to match your specific guests.

Preno Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_iL7jYWWmyK0HOS1ZqFkJsk6gbMpCOetb8QDlLafx/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Preno capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "preno-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_iL7jYWWmyK0HOS1ZqFkJsk6gbMpCOetb8QDlLafx/mcp"
    }
  }
}
Copy into chat04

  • Get the profile for guest John Doe from Preno.

  • List all guests currently in the Preno system.

  • Create a new guest profile in Preno for Jane Smith.

  • What is the stay history for the guest named Robert Miller?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Preno once, then ask.

Follow the link to authorize the connection. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Preno to your AI

FAQ

How the Preno connector behaves.

  • 01

    Can the AI delete guest profiles?

    No. The current tools only allow for creating, listing, and getting guest data. Deletion must be done manually in Preno.

  • 02

    Can the AI change existing guest information?

    No. There is no tool available to update or edit existing guest profiles through this connector.

  • 03

    Does the AI see all my Preno data?

    The AI only sees the data it retrieves through the specific tools you trigger during a conversation.

  • 04

    Can I use this with any AI client?

    Yes, as long as your client supports the Model Context Protocol (MCP).

  • 05

    How does the AI know which guest I mean?

    You should provide a name or specific identifier in your prompt so the agent can use the correct tool to find them.

  • More questions about Preno? See everything the Preno Connector can do

Connect Preno to Claude, Cursor, ChatGPT & more