• STATUS
  • LOCATION
  • DIAGNOSTIC
  • HUMAN

How to troubleshoot network connectivity with your AI

Connect Prisma Access to your AI client once. After that, you can use your agent to pinpoint exactly where your network traffic is stalling.

Ask AI about this page

Short answer

How do I troubleshoot network connectivity with my AI?

Your AI pulls real-time status for SD-WAN tunnels and service endpoints to find where connections are breaking. It compares these two data points to isolate the bottleneck. You get a clear view of whether the issue is in the tunnel or at the endpoint.

Troubleshooting outcomes.

Where your investigation leads.

The AI processes the raw network data to give you these specific results.

STATUS

Tunnel health reports

The AI checks the state of your SD-WAN connections. You get a list of which tunnels are up and which are down.

LOCATION

Endpoint visibility

The AI looks at service endpoints to see if they are reachable. This helps you rule out service-side failures.

DIAGNOSTIC

Bottleneck identification

By comparing tunnel and endpoint data, your AI flags the specific segment causing the drop. You skip the manual log digging.

HUMAN

Manual intervention

The AI identifies the broken link but won't change your firewall rules. You still handle the actual configuration fixes.

The workflow

What your AI does when the connectivity issue arrives.

Instead of you clicking through a dashboard, your agent pulls the data directly.

  1. Check tunnel status

    The AI pulls the current state of all active SD-WAN connections to see if the path is open.

    get_tunnels

  2. Verify endpoints

    The agent checks the reachability of your service endpoints to ensure the destination is active.

    get_service_endpoints

  3. Compare data

    The AI looks for mismatches between tunnel availability and endpoint responsiveness to find the break.

    get_tunnelsget_service_endpoints

  4. Report findings

    Your agent summarizes the specific failure point so you know exactly where to look in the console.

    get_tunnels

Try it

Copy these to start.

Use these prompts to kick off a troubleshooting session.

Starting points

These are starting points. Swap out the specific tunnel names or endpoint IDs for your actual environment.

Prisma Access Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_oXGH8TL9IXDhirIHXNMrl9ouF3bOokKy1yPnq16F/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Prisma Access capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "prisma-access-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_oXGH8TL9IXDhirIHXNMrl9ouF3bOokKy1yPnq16F/mcp"
    }
  }
}
Copy into chat04

  • Check the status of my SD-WAN tunnels and tell me if any are down.

  • Are my service endpoints reachable right now?

  • Compare my tunnel status with my service endpoints to find where the connection is dropping.

  • List all active tunnels that are showing connectivity issues.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Prisma Access once, then ask.

You only need to link the MCP once. Your credentials stay encrypted, and you can immediately start asking your agent about your network status.

Connect Prisma Access to your AI

FAQ

How this task behaves.

  • 01

    Can the AI fix my broken tunnels?

    No. The AI can only read the status of tunnels and endpoints. You have to make the actual configuration changes yourself.

  • 02

    Does the AI see all my network traffic?

    No. It only accesses the specific status data provided by the tunnel and endpoint tools.

  • 03

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 04

    Will the AI delete any service endpoints?

    No. The tools provided are read-only for status checks. The AI cannot delete or modify your infrastructure.

  • 05

    How does it know which tunnel is failing?

    It uses the get_tunnels tool to see the current state of your SD-WAN connections.

  • More questions about Prisma Access? The Connector page answers them. See everything the Prisma Access Connector can do

Connect Prisma Access to Claude, Cursor, ChatGPT & more