• AUTOMATED
  • OPERATIONAL
  • LOGISTICAL
  • HUMAN

How to manage restaurant orders with your AI

Connect Rappi to your agent to automate order processing. Once connected, your AI handles the heavy lifting of order management.

Ask AI about this page

Short answer

How can I use my AI to manage Rappi orders?

Your AI monitors for new orders, accepts them, and signals when food is ready for the courier. You get a hands-off workflow that covers everything from the initial ping to the final handoff.

Order outcomes

Where orders land

What happens when your AI takes over the Rappi queue.

AUTOMATED

Instant order acceptance

The AI watches for incoming requests and accepts them immediately. This keeps your response times low without you touching a keyboard.

OPERATIONAL

Kitchen readiness updates

The AI tells Rappi when the order is ready for the driver. This keeps the handoff smooth and prevents drivers from waiting around.

LOGISTICAL

Courier handoff tracking

The AI tracks the handoff to the driver. You get clear visibility on when the order leaves your shop.

HUMAN

Manual intervention

You stay in control for complex issues. If an order needs a refund or a menu change, you handle those specific parts yourself.

The workflow

What your AI does when an order arrives.

The AI manages the technical steps of the order lifecycle so you can focus on the kitchen.

  1. Monitor incoming orders

    The AI constantly checks for new incoming requests from the Rappi platform.

    list_new_orders

  2. Accept the order

    Once a new order is identified, the AI confirms it to the system.

    take_order

  3. Signal kitchen completion

    The AI notifies the platform that the food is packed and ready for the driver.

    mark_ready_for_pickup

  4. Confirm driver handoff

    The AI verifies that the courier has successfully picked up the order.

    get_order_handoff

Try it

Copy these to start.

Use these prompts to begin managing your Rappi orders.

Starting points

These are opening lines. Swap out the specific order IDs or restaurant names to match your actual Rappi data.

Rappi API Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_P1SHShqowHle7Ot3vfERU2RoJGqR0C0dErN4H2qh/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Rappi API capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "rappi-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_P1SHShqowHle7Ot3vfERU2RoJGqR0C0dErN4H2qh/mcp"
    }
  }
}
Copy into chat04

  • List all new orders currently in the Rappi queue.

  • Take the most recent order from Rappi.

  • Mark order #12345 as ready for pickup.

  • Check the handoff status for the last order.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Rappi API once, then ask.

One connection links your agent to the Rappi API. Your credentials stay encrypted, and you can start managing orders immediately.

Connect Rappi API to your AI

FAQ

How this task behaves

  • 01

    Can the AI change my menu items?

    No. The AI only manages the lifecycle of existing orders.

  • 02

    Does the AI handle customer support chats?

    No. The AI is limited to order status and handoff actions.

  • 03

    How does the AI know when to take an order?

    It uses the list tool to find new orders and then acts on them.

  • 04

    Can I manually cancel an order through the AI?

    No. There is no tool provided to cancel orders; you must do that in the Rappi dashboard.

  • 05

    Will the AI notify me if a driver is late?

    The AI can check the handoff status, but it does not proactively send alerts unless you ask it to check.

  • More questions about Rappi API? The Connector page answers them. See everything the Rappi API Connector can do

Connect Rappi API to Claude, Cursor, ChatGPT & more