• RESOLVED
  • PENDING
  • ESCALATED
  • LOGGED

How to track customer order status with your AI

Connect Razorpay to your AI client once. From then on, your agent handles the heavy lifting of looking up transaction details and order history.

Ask AI about this page

Short answer

Can my AI check Razorpay order statuses?

Yes. Your AI uses Razorpay tools to pull specific payment details and order metadata. You'll get a clear breakdown of how it handles these requests.

Where inquiries land.

Outcome of every lookup.

The AI categorizes incoming requests based on the data it pulls from Razorpay.

RESOLVED

Instant status updates

The AI finds the exact payment or order details. You get a direct answer to give the customer immediately.

PENDING

Missing transaction data

If the AI can't find a specific ID, it flags the request. You'll know exactly which order needs a manual search.

ESCALATED

Human intervention needed

Complex disputes or refund requests that require manual approval are sent to you. The AI identifies these cases so you don't waste time.

LOGGED

Audit trail created

Every lookup is recorded. You can review what the AI found for any specific customer later.

The workflow

What your AI does when a customer asks about an order.

The AI acts as a bridge between your chat interface and your Razorpay account.

  1. Identify the customer

    The AI looks for order IDs or email addresses provided in the chat to narrow down the search.

    list_orders

  2. Fetch order details

    Once an ID is found, the AI pulls the specific metadata for that transaction.

    get_order

  3. Verify payment status

    The AI checks the actual payment record to confirm if funds were captured or if a charge failed.

    get_payment

  4. Summarize the status

    The AI pulls the final order state to provide a clear answer to the user.

    get_order

Try it

Copy these to start.

Use these prompts to trigger the Razorpay tools.

Starting points

These are opening lines. Swap out the bracketed info with your actual customer details.

Razorpay Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_195Z4eCYhWvkBAip9RHLCm4K0sDWv32HoU3zLDPm/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Razorpay capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "razorpay-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_195Z4eCYhWvkBAip9RHLCm4K0sDWv32HoU3zLDPm/mcp"
    }
  }
}
Copy into chat04

  • Find the status of order #PAY-99281 in Razorpay.

  • Check if the payment for customer 'alex@email.com' went through successfully.

  • List the most recent orders for my store to see if any are pending.

  • Get the details for payment ID 'pay_N12345' to confirm the amount captured.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Razorpay once, then ask.

You only need to link your account once. Your credentials stay encrypted, and the full walkthrough lives on the Connector page.

Connect Razorpay to your AI

FAQ

How this task behaves.

  • 01

    Can the AI issue refunds?

    No. The AI can only read order and payment data. You must handle all refunds manually in your Razorpay dashboard.

  • 02

    Can the AI change an order status?

    No. The tools only allow the AI to retrieve information. It cannot modify order details or update statuses.

  • 03

    Does the AI see my full credit card numbers?

    No. The AI only accesses the metadata and transaction details provided by the Razorpay API.

  • 04

    What happens if an order ID is wrong?

    The AI will tell you it couldn't find a matching order. It won't guess or provide data from a different customer.

  • 05

    Can I use this with any AI client?

    Yes, as long as your client is MCP-compatible, like Claude, Cursor, or Windsurf.

  • More questions about Razorpay? The Connector page answers them. See everything the Razorpay Connector can do

Connect Razorpay to Claude, Cursor, ChatGPT & more