• IDENTITY
  • LOGISTICS
  • HISTORY
  • HUMAN

How to resolve customer support queries with your AI

Connect Recharge to your AI client once. From then on, your agent pulls the specific data needed to answer tickets without you searching manually.

Ask AI about this page

Short answer

How can my AI help with customer support?

Your agent uses Recharge to grab customer profiles, shipping addresses, and order history. This gives you the context to answer tickets immediately. You'll see the specific data outcomes below.

Where the data goes.

Support outcomes.

The AI organizes information into these specific results.

IDENTITY

Verified customer profiles

The AI finds the right person by pulling their account details. You get a clear view of who is asking for help.

LOGISTICS

Shipping address checks

Your agent pulls saved addresses to confirm where orders went. This helps you resolve delivery questions fast.

HISTORY

Order status updates

The AI looks up specific purchase details and timelines. You'll know exactly what was bought and when it shipped.

HUMAN

Escalation ready

When a ticket needs a refund or a manual fix, the AI flags it. You step in once the research is done.

The workflow

What your AI does when a ticket arrives.

The AI acts as your researcher, pulling the facts so you can make the decisions.

  1. Find the customer

    The agent searches for the person behind the ticket to ensure it's looking at the right account.

    list_customers

  2. Get profile details

    It pulls the specific contact information and account details for that individual.

    get_customer

  3. Check addresses

    The AI retrieves the saved shipping locations to verify where items were sent.

    list_shipping_addresses

  4. Verify orders

    The agent pulls the specific history for the items mentioned in the query.

    get_order

Try it

Copy these to start.

Use these prompts to trigger the Recharge tools in your chat.

Starting points

These are opening lines. Swap out the bracketed info with your actual customer names or order numbers.

Recharge Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_gA3pB15bdsPxN0gYoAnvY5fVjosDBpVikNCT2UV5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Recharge capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "recharge-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_gA3pB15bdsPxN0gYoAnvY5fVjosDBpVikNCT2UV5/mcp"
    }
  }
}
Copy into chat04

  • Find the customer profile for Alex Rivera to see their recent activity.

  • Get the order history for the customer with email user@example.com.

  • List the shipping addresses for the customer named Jordan Smith.

  • Look up order #98765 to see if it has shipped yet.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Recharge once, then ask.

Just click the link to connect. Your credentials stay encrypted, and you can start asking questions in your preferred client immediately.

Connect Recharge to your AI

FAQ

How this task behaves.

  • 01

    Can the AI process a refund for me?

    No. The AI only reads customer, address, and order data. You must handle any financial transactions or order changes yourself.

  • 02

    Can the AI update a customer's address?

    No. The tools only allow the AI to list or get existing information. It cannot modify any data in Recharge.

  • 03

    How does the AI find the right person?

    It uses the customer name or email you provide to pull the correct profile from your list.

  • 04

    Does the AI see all my customer data?

    The AI only accesses the specific data requested through the tools you trigger in your chat.

  • 05

    Can I use this with Claude?

    Yes. Any MCP-compatible client like Claude, Cursor, or Windsurf works with this Connector.

  • More questions about Recharge? The Connector page answers them. See everything the Recharge Connector can do

Connect Recharge to Claude, Cursor, ChatGPT & more