• PENDING
  • APPROVED
  • REJECTED
  • MANUAL

How to process return claims with your AI

Connect your store to your AI client once. From there, you handle every return and shipping claim through your existing chat interface.

Ask AI about this page

Short answer

Can I manage return claims through my AI chat?

Yes. You can pull up pending claims, check the specific details for a customer, and then approve or reject them. This lets you resolve shipping protection issues without leaving your chat window.

Claim outcomes

Where every claim ends up.

Your AI categorizes and acts on incoming requests based on your instructions.

PENDING

New claims waiting

The AI identifies new return requests or shipping protection claims that need a decision.

APPROVED

Resolved and accepted

Claims that meet your criteria are finalized, moving them out of your queue.

REJECTED

Denied requests

The AI marks claims as invalid based on your specific store policies.

MANUAL

Needs your eyes

Complex cases that don't fit standard rules stay in your queue for manual review.

The workflow

What your AI does when a claim arrives.

The AI handles the data heavy lifting so you only step in to make the final call.

  1. Identify new requests

    The AI scans your store to find any return or shipping protection claims that haven't been handled yet.

    list_store_returns

  2. Inspect the data

    Once you pick a claim, the AI pulls the specific order history and reason for the return.

    get_return_details

  3. Make a decision

    You tell your AI to accept or deny the request, and it updates the status in your system immediately.

    approve_return_claimreject_return_claim

  4. Close the loop

    The AI finishes the process by applying the final resolution to the claim record.

    process_final_resolution

Try it

Copy these to start.

Use these prompts to begin working with your return data.

Starting points

These are just ways to kick off the conversation. Swap out the specific order numbers or channel names with your actual data.

Redo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_7bDqOhXm7cJqZc69NPtG6dwaGONCtcn2Niit6Amp/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Redo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "redo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_7bDqOhXm7cJqZc69NPtG6dwaGONCtcn2Niit6Amp/mcp"
    }
  }
}
Copy into chat04

  • Show me all the pending return claims from my Shopify store.

  • Get the details for return claim #88291 and tell me if it looks valid.

  • Approve the shipping protection claim for order ABC-123.

  • Reject the return request for the last three orders in my queue.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Redo once, then ask.

You only need to link your store to the MCP once. Your credentials stay encrypted, and you can start chatting with your data immediately.

Connect Redo to your AI

FAQ

How the Redo MCP behaves

  • 01

    Can the AI automatically approve every return?

    No. The AI only performs the actions you explicitly tell it to do in the chat.

  • 02

    Does the AI change my store settings?

    No. This MCP is strictly for managing return and shipping protection claims.

  • 03

    Can I see why a claim was rejected?

    Yes, you can use the AI to pull the specific details of any claim before making a decision.

  • 04

    Will the AI delete my order history?

    No. The tools only allow for reviewing, approving, rejecting, or resolving claims.

  • 05

    Can I process refunds through the AI?

    No. The AI handles the claim status and resolution, but it does not directly trigger bank transfers or external payment processors.

  • More questions about Redo? See everything the Redo Connector can do

Connect Redo to Claude, Cursor, ChatGPT & more