• QUALITY
  • TRENDS
  • HUMAN
  • DATA

How to audit voice agent conversations with your AI

Connect Retell AI to your agent to pull call logs and transcripts. Once connected, you can ask your AI to analyze specific interactions or find trends across recent calls.

Ask AI about this page

Short answer

How can I audit my voice agent's calls?

You can pull recent call logs and specific transcript details directly into your AI client. This lets you spot errors, check tone, or verify how your agent handles customer requests. You'll get a clear view of what's happening in every conversation.

Audit outcomes

Where your insights land

Your AI processes the call data to give you these specific results.

QUALITY

Identify agent errors

The AI reviews transcripts to find where the agent went off script or misunderstood a user. You get a list of specific moments that need fixing.

TRENDS

Spot recurring issues

By looking at multiple recent calls, your AI can tell you if customers are asking the same questions or hitting the same roadblocks.

HUMAN

Flag manual reviews

The AI identifies high-stakes calls or failed interactions that require you to step in and talk to the customer yourself.

DATA

Verify call details

You can check metadata like call duration or timestamps to ensure the technical side of your voice agent is working correctly.

The workflow

What your AI does when the data arrives.

Your AI uses the Retell AI connection to fetch and interpret conversation data.

  1. Fetch call history

    The AI looks through your recent activity to find the specific calls you want to investigate.

    list_recent_calls

  2. Pull transcript data

    Once a call is identified, the AI pulls the full text and metadata for that specific interaction.

    get_call_details

  3. Analyze performance

    The AI reads the text to evaluate how well the agent followed instructions or handled objections.

    get_call_details

  4. Summarize findings

    The AI organizes the transcript data into a concise report of what went well and what failed.

    list_recent_calls

Try it

Copy these to start.

Use these prompts to begin your audit.

Starting points

These are opening lines. Swap out the specific call IDs or timeframes to match your actual Retell AI data.

Retell AI Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_i92GeJfn7coovVKqsWz5m287Cb1SjmIFx6SBjK0v/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Retell AI capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "retell-ai-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_i92GeJfn7coovVKqsWz5m287Cb1SjmIFx6SBjK0v/mcp"
    }
  }
}
Copy into chat04

  • List my most recent calls from Retell AI and summarize the main topics.

  • Get the details for call ID 12345 and tell me if the agent handled the customer's complaint correctly.

  • Look at the last 10 calls and tell me how many times the agent was unable to answer a question.

  • Check the transcript for the call from this morning and flag any awkward pauses or interruptions.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Retell AI once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can immediately start asking your AI about your call data.

Connect Retell AI to your AI

FAQ

How this task behaves

  • 01

    Can the AI change the agent's settings?

    No. The AI can only read call logs and transcripts. It cannot modify your Retell AI agent configurations or settings.

  • 02

    Can the AI delete call records?

    No. This connection is read-only. The AI can retrieve data, but it cannot delete or edit any calls in your Retell AI account.

  • 03

    How far back can the AI look?

    The AI can access any recent calls available through the list tool. It is limited to the history provided by the Retell AI API.

  • 04

    Does the AI listen to the audio?

    No. The AI processes the text transcripts and metadata provided by the tool, not the raw audio files.

  • 05

    Can I use this with any AI client?

    Yes, as long as you are using an MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Retell AI? The Connector page answers them. See everything the Retell AI Connector can do

Connect Retell AI to Claude, Cursor, ChatGPT & more