• SUPPORT
  • AUDIT
  • CRM
  • HUMAN

How to track customer orders and profiles with your AI

Connect Sellfy to your AI client to pull real-time buyer data and order histories. Once connected, your agent handles the data retrieval so you can focus on the customer.

Ask AI about this page

Short answer

How can I check order status and customer info with my AI?

Your AI uses Sellfy tools to fetch specific transaction details or browse your customer list. You get instant access to purchase histories and profile data to answer support questions. This breakdown shows how the data flows from Sellfy to your chat interface.

Data outcomes

Where your data lands.

The AI organizes the information it pulls from Sellfy into these specific outcomes.

SUPPORT

Resolved inquiries

The AI finds the exact order or customer profile needed to answer a question. You get the facts without digging through the Sellfy dashboard.

AUDIT

Order history logs

Your agent lists recent transactions to help you spot trends or errors. It pulls the raw data directly into your conversation.

CRM

Customer profiles

The AI retrieves specific buyer details to help you understand who is purchasing. This keeps your customer context right in your chat window.

HUMAN

Manual intervention

If an order needs a refund or a change, the AI identifies the issue but leaves the actual transaction modification to you.

The workflow

What your AI does when a request arrives.

The AI acts as a bridge between your chat and your Sellfy store.

  1. Identify the buyer

    The agent scans your store to find the right person based on their name or email.

    list_customers

  2. Pull profile data

    Once the buyer is found, the AI grabs their specific account details.

    get_customer_details

  3. Locate transactions

    The agent looks through the store's history to find the specific purchase in question.

    list_orders

  4. Extract order specifics

    The AI pulls the granular details like item names, prices, and shipping status.

    get_order_details

Try it

Copy these to start.

Use these prompts to trigger the Sellfy tools immediately.

Starting points

Replace the bracketed text with the actual name or email from your Sellfy store.

Sellfy Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_idiSkOtqBem1c3FN2YTPsO24E3zbsRceJDPwhDCD/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Sellfy capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sellfy-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_idiSkOtqBem1c3FN2YTPsO24E3zbsRceJDPwhDCD/mcp"
    }
  }
}
Copy into chat04

  • Find the customer with the email alex@example.com and tell me their last purchase.

  • List all orders from the last week so I can see recent sales.

  • Get the details for order #12345 to check the shipping status.

  • Who is the customer associated with the email sam@test.com?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Sellfy once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking your AI about your store data.

Connect Sellfy to your AI

FAQ

How this task behaves.

  • 01

    Can the AI refund a customer for me?

    No. The AI can only read order and customer data. You must log in to Sellfy to process refunds or change order statuses.

  • 02

    Can the AI add new customers to my Sellfy store?

    No. The tools are limited to retrieving existing customer and order information.

  • 03

    Does the AI see my Sellfy login password?

    No. Your connection is handled through secure protocols, and your login stays encrypted.

  • 04

    Can I ask for a summary of all my customers?

    Yes. The AI can use the customer list tool to pull information about your buyer base.

  • 05

    How does the AI know which order I am talking about?

    You should provide an order number or a customer email to help the AI use the correct tool to find the right data.

  • More questions about Sellfy? See everything the Sellfy Connector can do

Connect Sellfy to Claude, Cursor, ChatGPT & more