• DATA
  • STATUS
  • SYNC
  • HUMAN

How to update appointment statuses with your AI

Connect ServiceTitan to your AI client once. After that, you can manage your schedule and job details using plain text commands.

Ask AI about this page

Short answer

Can I change job statuses in ServiceTitan using AI?

Yes. You can pull up job lists and modify appointment details like status or dispatch info through your chat interface. This allows you to keep your ServiceTitan records current without switching tabs.

The results

What you get

Your AI handles the data entry and lookups.

DATA

Find specific jobs

The AI pulls current job data from ServiceTitan so you can see exactly what's on the schedule.

STATUS

Update appointment info

You can change a job's status or update dispatch details by simply telling your agent what changed.

SYNC

Keep records current

Changes made in chat reflect in ServiceTitan immediately, keeping your field techs and office in sync.

HUMAN

Review complex changes

If a job requires manual scheduling or complex billing adjustments, you'll still handle those in the ServiceTitan UI.

The workflow

What your AI does when you ask for a status change.

The AI acts as a bridge between your chat window and your ServiceTitan database.

  1. Locate the job

    The AI searches your ServiceTitan account to find the specific job or appointment you're talking about.

    list_jobs

  2. Verify details

    It checks the current status and dispatch information to ensure it has the right context before making changes.

    list_jobs

  3. Apply the update

    The AI sends the new status or dispatch instructions back to ServiceTitan to update the record.

    update_appointment

  4. Confirm success

    The agent tells you the update worked so you can move on to the next task.

    update_appointment

Try it

Copy these to start.

Use these prompts to trigger actions in ServiceTitan.

Starting points

Swap out the job numbers or technician names with your actual ServiceTitan data.

ServiceTitan Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_kWJSPj66Z6oMTOszVlAhCkoSlaN0HE1bdmgJuIGp/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ServiceTitan capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "servicetitan-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_kWJSPj66Z6oMTOszVlAhCkoSlaN0HE1bdmgJuIGp/mcp"
    }
  }
}
Copy into chat04

  • List my current jobs so I can see what's pending.

  • Change the status of job #12345 to Completed.

  • Update the dispatch details for the appointment with Mike.

  • Find the job for Smith residence and set it to Arrived.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect ServiceTitan once, then ask.

Just follow the link to authorize the connection. Your login stays encrypted and secure on our end.

Connect ServiceTitan to your AI

FAQ

Common questions

  • 01

    Can the AI delete jobs from ServiceTitan?

    No. The AI can only list jobs and update existing appointment statuses or dispatch details.

  • 02

    Does the AI handle technician payroll?

    No. This MCP is limited to job lookups and appointment updates.

  • 03

    Can I use this to schedule new customers?

    No. The current tools only allow you to update existing appointments, not create new ones.

  • 04

    Will my ServiceTitan password be shared with the AI?

    No. Your credentials are encrypted and handled securely through Vinkius.

  • 05

    Can the AI change the price on a job?

    No. The available tools are strictly for managing job status and dispatch information.

  • More questions about ServiceTitan? See everything the ServiceTitan Connector can do

Connect ServiceTitan to Claude, Cursor, ChatGPT & more