• PREP
  • RECOGNITION
  • DETAIL
  • HUMAN

How to personalize guest service with your AI

Connect SevenRooms to your AI client to turn reservation data into meaningful hospitality. You'll get the context you need to anticipate needs before a guest even sits down.

Ask AI about this page

Short answer

How do I use AI to prep for upcoming guests?

Your AI pulls guest profiles, dietary restrictions, and visit history directly from SevenRooms. You'll get a clear picture of who is coming in and what they need. This breakdown shows you how to set it up.

The outcomes

Where guest insights land

Once your AI can read your SevenRooms data, you can move from generic service to targeted hospitality.

PREP

Ready for service

The AI scans upcoming bookings to flag allergies or special requests. You'll know exactly what to watch for before the doors open.

RECOGNITION

Identify regulars

Your agent identifies frequent guests by checking their visit history. You can greet them by name and acknowledge their favorite table.

DETAIL

Deep guest context

The AI pulls specific profile notes and preferences. You get a summary of everything that matters for that specific reservation.

HUMAN

Final touch

The AI provides the data, but you make the connection. Use the insights to guide your staff's verbal interactions and service flow.

The workflow

What your AI does when a reservation arrives.

The AI handles the data digging so you can focus on the floor.

  1. Find the booking

    The AI identifies the specific reservation you are asking about to pull the right details.

    get_reservation

  2. Identify the guest

    Once the reservation is found, the AI looks up the individual's full profile.

    get_guest

  3. Check history

    The agent searches for previous visits to see if they are a regular or have specific preferences.

    search_guests

  4. Summarize needs

    The AI combines the profile, history, and current booking into a single briefing for you.

    get_guestget_reservation

Try it

Copy these to start.

Use these prompts to get moving immediately.

Starting points

These are starting points. Swap out the names and dates with your actual reservation details.

SevenRooms Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_4D7RkfDn2i2nFsGnn52iiK86OgHPaU7AwYP5ycH0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — SevenRooms capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sevenrooms-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_4D7RkfDn2i2nFsGnn52iiK86OgHPaU7AwYP5ycH0/mcp"
    }
  }
}
Copy into chat04

  • Check the reservation for John Doe tonight and tell me if he has any dietary restrictions.

  • Search for guests named Smith to see if any of them have visited us before.

  • Get the details for reservation #12345 and summarize the guest's preferences.

  • Who is coming in for the 7 PM booking tonight, and what do we know about them from previous visits?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect SevenRooms once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your AI about your guests.

Connect SevenRooms to your AI

FAQ

How the SevenRooms connector behaves

  • 01

    Can the AI change a guest's dietary restrictions in SevenRooms?

    No. The AI can only read existing data to inform you; it cannot write or edit information in SevenRooms.

  • 02

    Can the AI make new reservations for me?

    No. The tools are limited to retrieving guest and reservation data.

  • 03

    Does the AI see all my guest data?

    The AI only accesses the specific guest or reservation data you ask it to retrieve through the tools.

  • 04

    Can I use this to send emails to guests?

    No. The AI can summarize guest info for you, but it does not have a tool to send messages or emails.

  • 05

    How does the AI find a specific person?

    It uses the search tool to find guest profiles that match the names or details you provide.

  • More questions about SevenRooms? The Connector page answers them. See everything the SevenRooms Connector can do

Connect SevenRooms to Claude, Cursor, ChatGPT & more