• REWARD
  • REPORT
  • LOGS
  • HUMAN

How to manage rider tips and complaints with your AI

Connect Shansong Swift Delivery to your AI client to handle rider relations. You can reward good service or flag issues without leaving your chat.

Ask AI about this page

Short answer

How can I tip or complain about a rider using my AI?

You tell your AI which rider you're talking about and what you want to do. It then uses specific tools to add a tip or file a complaint. You'll see the results of these actions immediately in your chat.

Where your feedback lands.

Direct outcomes for rider relations.

Your AI handles the data entry so you can focus on the conversation.

REWARD

Digital tips sent

The AI processes the tip request. The rider receives the credit in their account right away.

REPORT

Complaints filed

The AI submits your feedback to the system. This creates a formal record of the issue.

LOGS

Records updated

Every tip and complaint is logged. You can ask your agent to pull up these history logs later.

HUMAN

Staff review

Complaints go to the support team. A human agent reviews the details to decide on next steps.

The workflow

What your AI does when a rider issue arrives.

Your AI acts as the bridge between your chat and the delivery platform.

  1. Identify the rider

    Your AI finds the correct rider or delivery details from your request to ensure accuracy.

    add_tipsubmit_complaint

  2. Issue a tip

    The AI sends the digital tip to the rider's account based on your instructions.

    add_tip

  3. File a complaint

    The AI submits a formal report regarding the rider's service or behavior.

    submit_complaint

  4. Confirm completion

    The AI verifies the action was successful and tells you the outcome.

    add_tipsubmit_complaint

Try it

Copy these to start.

Use these prompts to trigger actions in Shansong Swift Delivery.

Starting points

Swap out the rider names, order numbers, or dollar amounts with your actual data.

Shansong Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_EQkRKkNdAD39QyrDkIEZIuUr6qR50ztfvBVZrrtR/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Shansong capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "shansong-swift-delivery-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_EQkRKkNdAD39QyrDkIEZIuUr6qR50ztfvBVZrrtR/mcp"
    }
  }
}
Copy into chat04

  • Add a $5 tip for rider Jordan Lee.

  • File a complaint about the delivery for order #5521.

  • Tip the rider from my most recent delivery $10.

  • Submit a complaint about the rider on order #9902.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Shansong Swift Delivery once, then ask.

Connect your account once to enable these tools. Your login stays encrypted on our side, and you can start managing riders through any compatible AI client.

Connect Shansong Swift Delivery to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change the rider's delivery route?

    No. This MCP only supports adding tips and submitting complaints.

  • 02

    Does the AI decide how much to tip?

    No. You must specify the exact amount you want to tip in your prompt.

  • 03

    Will a complaint automatically ban a rider?

    No. The AI only files the report. A human staff member must review the complaint before any action is taken against a rider.

  • 04

    Can I undo a tip once the AI sends it?

    No. Once the tool executes the tip, the transaction is finalized in the system.

  • 05

    Can the AI see my credit card details?

    No. The AI uses the existing connection to the delivery platform to process these actions.

  • More questions about Shansong Swift Delivery? The Connector page answers them. See everything the Shansong Swift Delivery Connector can do

Connect Shansong to Claude, Cursor, ChatGPT & more