• DATA
  • LOGISTICS
  • CANCELLATIONS
  • HUMAN

How to manage fulfillment orders and shipments with your AI

Connect ShipBob to your AI client to handle order logistics through chat. You'll move from checking status to fixing addresses without leaving your conversation.

Ask AI about this page

Short answer

How can I manage ShipBob orders with my AI?

You can pull order data, change shipping addresses, and cancel specific orders or entire shipment batches using your chat interface. This lets you resolve logistics issues as they happen without logging into the ShipBob dashboard.

Where every update lands.

Order and shipment outcomes

Your AI performs these actions directly in ShipBob.

DATA

Real-time order status

The AI pulls current order and shipment details. You get the exact status of any package instantly.

LOGISTICS

Address corrections

If a customer provides a new address, the AI updates the shipment details. This prevents failed deliveries.

CANCELLATIONS

Order and shipment stops

You can kill a single order or cancel a whole batch of shipments. The AI handles the request in ShipBob.

HUMAN

Manual oversight

Complex shipping disputes or bulk inventory changes require you to log in to the ShipBob dashboard manually.

The workflow

What your AI does when an order issue arrives.

The AI acts as a bridge between your chat and the ShipBob fulfillment engine.

  1. Identify the order

    The AI looks up the specific order or shipment details you're asking about.

    get_orderget_shipment

  2. Fix delivery details

    When a customer moves, the AI updates the destination for a specific shipment.

    update_shipment_address

  3. Stop a single order

    If a customer changes their mind, the AI stops a specific order from processing.

    cancel_order

  4. Cancel shipment groups

    For larger issues, the AI can stop multiple shipments at once.

    batch_cancel_shipments

Try it

Copy these to start.

Use these prompts to trigger actions in ShipBob.

Starting points

Swap the bracketed info with your actual order numbers or address details.

ShipBob Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_LFVFc20wF8D2NsH4deFrBXqmc1ZuC6zcyO8sYlPb/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ShipBob capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "shipbob-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_LFVFc20wF8D2NsH4deFrBXqmc1ZuC6zcyO8sYlPb/mcp"
    }
  }
}
Copy into chat04

  • Get the status for order #88291.

  • Update the shipping address for shipment ID 5502 to 123 Maple St, Springfield.

  • Cancel order #99201 immediately.

  • Batch cancel all shipments in the current pending group.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect ShipBob once, then ask.

Link your ShipBob account through Vinkius. Your credentials stay encrypted, and you can start managing orders in any compatible client.

Connect ShipBob to your AI

FAQ

Common questions

  • 01

    Can my AI delete orders from ShipBob?

    No. The AI can cancel orders, but it cannot delete them from your history.

  • 02

    Can I change the items inside an order?

    No. The AI can only update shipment addresses or cancel orders.

  • 03

    Does the AI handle inventory management?

    No. The AI is limited to managing order and shipment details.

  • 04

    Can I cancel an entire day's worth of shipments?

    Yes, you can use the batch cancellation capability to stop multiple shipments.

  • 05

    Will the AI automatically notify the customer of a cancellation?

    No. The AI performs the action in ShipBob, but customer notifications are handled by your existing ShipBob settings.

  • More questions about ShipBob? The Connector page answers them. See everything the ShipBob Connector can do

Connect ShipBob to Claude, Cursor, ChatGPT & more