• TEXT
  • TONE
  • LIST
  • HUMAN

How to analyze call transcripts and sentiment with your AI

Connect SigmaMind AI to your agent to turn raw call data into insights. Your AI handles the reading and summarizing so you don't have to.

Ask AI about this page

Short answer

How can I analyze call transcripts and sentiment with my AI?

You can pull full text and sentiment summaries from completed calls using your AI client. This lets you ask your agent about specific customer moods or topics discussed during a conversation. You'll get the following details.

The results you get.

Where your insights land.

The AI processes the call data and delivers the results to your preferred workspace.

TEXT

Full conversation logs

The AI pulls the complete transcript for any specific call. You get the raw text to verify details or feed into other workflows.

TONE

Sentiment summaries

Your agent receives a breakdown of the caller's mood. This helps you spot frustrated customers or happy clients instantly.

LIST

Call history logs

The AI can browse through your recent call list. This makes it easy to find the exact conversation you need to audit.

HUMAN

Manual review

The AI provides the data, but you decide if a call needs a follow-up. It identifies the patterns, but you make the final call on customer outreach.

The workflow

What your AI does when a call is finished.

The AI moves from finding the right conversation to extracting the specific details you need.

  1. Find the call

    Your agent looks through your recent call history to locate the specific interaction you want to investigate.

    list_calls

  2. Pull the text

    Once the call is found, the AI grabs the entire transcript so it has the full context of the conversation.

    get_call_transcript

  3. Extract sentiment

    The AI runs an analysis on the transcript to determine the emotional tone and key takeaways.

    get_call_analysis

  4. Summarize findings

    The agent combines the transcript and the sentiment data to answer your specific questions about the call.

    get_call_analysis

Try it

Copy these to start.

Use these prompts to kick off your analysis.

Starting points

These are basic starting lines. Swap out the specific call IDs or names with your actual data.

SigmaMind AI Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_qEFDwfL21VW5I4lG78PIDvyt58w603fRjsxu5yKO/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — SigmaMind AI capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sigmamind-ai-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_qEFDwfL21VW5I4lG78PIDvyt58w603fRjsxu5yKO/mcp"
    }
  }
}
Copy into chat04

  • List my most recent calls so I can pick one to analyze.

  • Get the transcript for call ID 98765 and tell me what the customer was asking for.

  • Analyze the sentiment for the call with Acme Corp and tell me if they sounded frustrated.

  • Summarize the key points from the transcript of the last call with Sarah Jenkins.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect SigmaMind AI once, then ask.

Just follow the link to connect your account. Your credentials stay encrypted, and you can start chatting with your call data immediately.

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FAQ

How this task behaves.

  • 01

    Can the AI change the transcript?

    No. The AI can only read the transcripts and analysis; it cannot edit or delete the original call records.

  • 02

    Can the AI call the customer back?

    No. The AI only retrieves data from completed calls. You must handle all outbound communication yourself.

  • 03

    Does the AI see the audio?

    No. The AI works with text transcripts and generated sentiment summaries, not the raw audio files.

  • 04

    Can I ask about calls that haven't finished yet?

    No. The tools only work with completed calls that have already been processed.

  • 05

    How does the AI know the sentiment?

    The AI uses the sentiment analysis data provided by the SigmaMind AI service to understand the tone of the conversation.

  • More questions about SigmaMind AI? The Connector page answers them. See everything the SigmaMind AI Connector can do

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