• TRIAGE
  • ANALYSIS
  • REPORTING
  • HUMAN

How to troubleshoot call logs with your AI

Connect SignalWire to your AI client once. After that, you can ask your agent to dig through your call history to find exactly where a connection failed.

Ask AI about this page

Short answer

How can I troubleshoot call logs with my AI?

Your AI pulls recent call history and specific metadata from SignalWire to find connectivity gaps. You can use it to spot failed calls and identify patterns in your connection data. Here is how the process works.

Troubleshooting outcomes.

Where your investigation leads.

The AI sorts through SignalWire data to give you these specific results.

TRIAGE

Identify failed calls

The AI scans your recent history to find calls with error statuses. You get a list of specific timestamps and identifiers for problematic connections.

ANALYSIS

Inspect call metadata

Your agent pulls deep details for a single call. This helps you see the technical specifics behind a specific connection issue.

REPORTING

Spot connectivity patterns

By looking at multiple logs, the AI identifies if certain numbers or times are causing repeated failures. You get a clear view of systemic issues.

HUMAN

Manual intervention

If the AI finds a critical configuration error, it flags the specific call ID for you. You then step in to fix the routing or credentials manually.

The workflow

What your AI does when a call issue is reported.

The AI moves from broad history scans to deep technical inspections to find the root cause.

  1. Scan call history

    The agent looks through your recent SignalWire activity to find relevant calls. It filters for specific timeframes or statuses you care about.

    list_calls

  2. Isolate specific calls

    Once a problematic call is found, the AI pulls the full technical record for that specific event. This provides the granular data needed for debugging.

    get_call

  3. Compare metadata

    The AI looks at the details of multiple calls to see if they share the same error codes or routing paths. This highlights recurring bugs.

    get_call

  4. Summarize findings

    The agent presents a clear summary of what went wrong. It tells you which calls failed and why, based on the data it pulled.

    list_callsget_call

Try it

Copy these to start.

Use these prompts to begin your investigation.

Starting points

These are opening lines. Swap out the specific phone numbers or timeframes to match your actual call logs.

SignalWire Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_BMx6FcoRBBHH2BeSrLdvYcEXGz6p8yOjelwFGwOc/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — SignalWire capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "signalwire-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_BMx6FcoRBBHH2BeSrLdvYcEXGz6p8yOjelwFGwOc/mcp"
    }
  }
}
Copy into chat04

  • List my most recent calls from SignalWire and tell me if any failed.

  • Get the metadata for call ID 12345 and explain why it didn't connect.

  • Check my recent call history for any patterns involving the number +15550102.

  • Find all calls from the last hour that have an error status.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect SignalWire once, then ask.

Click the link to connect your account. Your credentials stay encrypted, and you can immediately start asking your agent about your call data.

Connect SignalWire to your AI

FAQ

How this task behaves.

  • 01

    Can my AI delete call logs in SignalWire?

    No. The AI can only read call history and metadata. It cannot delete or modify any records in your SignalWire account.

  • 02

    Can the AI change my call routing settings?

    No. The tools only allow the AI to pull data. You must make all configuration changes manually in your SignalWire dashboard.

  • 03

    How far back can the AI look for calls?

    The AI can look back as far as your SignalWire account history allows through the list_calls tool.

  • 04

    Does the AI see the actual audio of the calls?

    No. The AI only accesses the metadata and call logs provided by the tools.

  • 05

    Can I ask the AI to make a new call?

    No. This specific task is for troubleshooting and reading existing logs, not for initiating new outbound calls.

  • More questions about SignalWire? The Connector page answers them. See everything the SignalWire Connector can do

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