• VOIDED
  • REFUNDED
  • LOGGED
  • MANUAL

How to void labels and manage shipments with your AI

Connect Skydropx to your agent to fix shipping errors. Once connected, you can manage label lifecycles through chat.

Ask AI about this page

Short answer

How do I cancel a label and get a refund?

Your agent identifies the specific label through the API and executes a cancellation. This triggers a refund back to your Skydropx account balance. You'll see the results of these actions immediately.

Where errors are resolved.

Shipment correction outcomes.

The AI handles the API calls to clean up your shipping queue.

VOIDED

Cancelled labels

The agent voids the specific label ID. The status updates in your Skydropx dashboard.

REFUNDED

Balance recovery

The cancellation triggers a refund. Your account balance reflects the returned shipping cost.

LOGGED

Error tracking

The agent tracks which labels were voided. You can ask for a summary of these changes later.

MANUAL

Human required

If a carrier has already scanned the package, the AI cannot void it. You'll need to handle those cases yourself.

The workflow

What your AI does when a mistake happens.

The agent moves from finding the error to fixing your balance.

  1. Identify the label

    The agent pulls your recent shipping data to find the specific label that needs to be voided.

    list_labels

  2. Execute cancellation

    Once you confirm the label, the agent sends the command to void it.

    cancel_label

  3. Verify the void

    The agent checks the label list again to ensure the status changed correctly.

    list_labels

  4. Confirm refund

    The agent verifies the label is no longer active, which ensures the refund process starts.

    list_labels

Try it

Copy these to start.

Use these prompts to manage your Skydropx shipments.

Starting points

Swap the bracketed text for your actual label IDs or customer names.

Skydropx Matrix Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_dGYiIIheLteVjHFrmWEex9AUhUYDqM3zq5q6g3TY/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Skydropx Matrix capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "skydropx-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_dGYiIIheLteVjHFrmWEex9AUhUYDqM3zq5q6g3TY/mcp"
    }
  }
}
Copy into chat04

  • List my recent Skydropx labels so I can find the one for the Smith order.

  • Void the Skydropx label with ID [insert ID].

  • Find the label for the shipment sent to [Customer Name] and cancel it.

  • Show me all the labels I've voided in Skydropx today.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Skydropx once, then ask.

Link your account once and your agent handles the rest. Your login credentials stay encrypted on our side.

Connect Skydropx to your AI

FAQ

How this task behaves.

  • 01

    Can the AI create a new label?

    No. This setup only allows for listing and cancelling existing labels.

  • 02

    What if the package is already picked up?

    The AI cannot void a label that has already been processed by the carrier. You'll have to contact the carrier directly.

  • 03

    Does the AI delete my shipment history?

    No. The agent only voids specific labels; it doesn't delete your records.

  • 04

    How do I know if the refund is successful?

    The agent can check the label status to confirm it was voided, which is the trigger for the refund.

  • 05

    Can the AI change the weight or address on a label?

    No. The tools are limited to listing and cancelling labels only.

  • More questions about Skydropx? The Connector page answers them. See everything the Skydropx Connector can do

Connect Skydropx Matrix to Claude, Cursor, ChatGPT & more