• SUPPORT
  • GUESTS
  • MANUAL
  • DATA

How to retrieve customer profiles and bookings with your AI

Connect Smeetz to your AI client to give your agent direct access to your guest database. Once connected, your AI handles the heavy lifting of looking up account details and trip history.

Ask AI about this page

Short answer

How can my AI find customer info and bookings?

Your AI uses Smeetz tools to pull specific customer profiles and their past or upcoming bookings. This lets your agent answer questions about guest details or trip status without you manually searching the Smeetz dashboard. You'll see how the data flows in the breakdown below.

The outcomes.

Where the data lands.

The AI uses the connected Smeetz data to drive these specific outcomes.

SUPPORT

Instant ticket resolution

The AI pulls the exact booking details needed to answer a guest's question. You get a complete answer without digging through menus.

GUESTS

Personalized guest context

Your agent identifies specific customers and their history. This helps you recognize repeat guests or specific preferences immediately.

MANUAL

Human intervention needed

If a request requires changing a booking or issuing a refund, the AI flags it for you. It provides the data, but you make the final call.

DATA

Clean customer lists

The AI can pull lists of customers to help you audit your database. You get organized information ready for your review.

The workflow

What your AI does when a request arrives.

The AI follows a logical path to turn a vague question into a specific data lookup.

  1. Identify the guest

    The AI searches your Smeetz database to find the right person based on their name or email.

    list_customersget_customer

  2. Pull profile details

    Once the guest is found, the AI retrieves their full profile information.

    get_customer

  3. Locate specific bookings

    The AI looks up the specific reservation history tied to that customer's account.

    get_booking

  4. Summarize for you

    The AI presents the relevant booking and profile facts in your chat window.

    get_booking

Try it

Copy these to start.

Use these prompts to trigger the Smeetz tools in your chat.

Starting points

Swap out the bracketed text with the actual names or emails from your Smeetz account.

Smeetz Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_NXwXzBMZY9DNnzgDU3drcRJYRe5EVEgYCc13cosP/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Smeetz capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "smeetz-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_NXwXzBMZY9DNnzgDU3drcRJYRe5EVEgYCc13cosP/mcp"
    }
  }
}
Copy into chat04

  • Find the customer profile for [Name] in Smeetz.

  • What are the booking details for the customer with email [email@example.com]?

  • List all customers in my Smeetz account so I can see who is registered.

  • Check the booking history for [Customer Name] to see their last stay.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Smeetz once, then ask.

Just click the link to connect your account. Your login stays encrypted and secure, and you'll be ready to chat with your data immediately.

Connect Smeetz to your AI

FAQ

How this task behaves.

  • 01

    Can the AI cancel a booking for me?

    No. The current tools only allow the AI to retrieve and read customer and booking data. You must handle cancellations manually in Smeetz.

  • 02

    Can the AI update a customer's email address?

    No. The AI can only pull existing information using get_customer. It cannot write or change data in your Smeetz account.

  • 03

    How does the AI find the right person if I only have an email?

    The AI uses the get_customer tool to match the email address to a specific profile in your database.

  • 04

    Does the AI see all my Smeetz data?

    The AI only accesses the specific data requested through the tools provided, such as customer lists and individual booking records.

  • 05

    Can I see a list of all my customers?

    Yes, you can ask the AI to list your customers, and it will use the list_customers tool to provide that information.

  • More questions about Smeetz? See everything the Smeetz Connector can do

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