• TEXT
  • WHATSAPP
  • MEDIA
  • HUMAN

How to send automated customer updates with your AI

Connect the SMS Mobile API once. From then on, your agent handles the messaging and tracks delivery for you.

Ask AI about this page

Short answer

How can I automate customer messages with AI?

Your agent uses the SMS Mobile API to send text, WhatsApp, or MMS messages based on your instructions. You'll see exactly which messages reached their destination.

Message outcomes.

Where your updates land.

The AI routes your requests to the right channel and tracks the results.

TEXT

SMS delivery

The AI sends standard text messages to phone numbers. You'll know when they hit the recipient's device.

WHATSAPP

WhatsApp messaging

Your agent sends messages through WhatsApp for a more conversational feel. This works well for high-engagement updates.

MEDIA

MMS content

The AI handles photo or video attachments via MMS. It manages the file transfer for you.

HUMAN

Manual review

You decide which messages are too sensitive for automation. The AI waits for your signal before sending critical updates.

The workflow

What your AI does when a message is triggered.

The AI takes your instructions and turns them into sent messages.

  1. Send text

    The AI pushes standard text messages to the mobile network.

    send_sms

  2. Send WhatsApp

    Your agent sends conversational messages through the WhatsApp channel.

    send_whatsapp

  3. Send media

    The AI handles the delivery of photos or videos via MMS.

    send_mms

  4. Verify delivery

    The AI checks the carrier status to confirm the message was received.

    get_delivery_status

Try it

Copy these to start.

Use these prompts to kick off your first automated message.

Starting points

These are opening lines. Swap the bracketed info for your actual customer names or order numbers.

SMS Mobile API Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_aMHP4ydC8ingvFlflqPT8PPbU9H13sTqRh2GCs7n/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — SMS Mobile API capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sms-mobile-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_aMHP4ydC8ingvFlflqPT8PPbU9H13sTqRh2GCs7n/mcp"
    }
  }
}
Copy into chat04

  • Send a WhatsApp message to +15550123 saying their order #992 is ready for pickup.

  • Send an MMS with this image to the customer in my Google Sheet.

  • Send a quick SMS to the contact in my CRM to confirm their appointment tomorrow.

  • Check the delivery status for the SMS I sent to Sarah earlier today.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect SMS Mobile API once, then ask.

One connection links your AI to the mobile API. Your credentials stay encrypted on our side.

Connect SMS Mobile API to your AI

FAQ

How this task behaves.

  • 01

    Can the AI send messages without me seeing them?

    No. You should always review the draft or set specific triggers so you stay in control.

  • 02

    Can the AI delete messages once they are sent?

    No. Once a message is sent via the API, it cannot be retracted or deleted by the AI.

  • 03

    Does the AI handle the phone number formatting?

    Yes. You can provide the number, and the AI will use the API to route it correctly.

  • 04

    Can I send images through WhatsApp?

    No. The AI uses MMS for images; WhatsApp is for text-based conversational messaging.

  • 05

    How do I know if a text was actually delivered?

    The AI uses the delivery status tool to check if the message reached the recipient's phone.

  • More questions about SMS Mobile API? The Connector page answers them. See everything the SMS Mobile API Connector can do

Connect SMS Mobile API to Claude, Cursor, ChatGPT & more