• AUTO
  • SYNC
  • HUMAN
  • VALID

How to automate WhatsApp customer support with your AI

Connect Smsmobile to your agent to handle incoming chats and send replies from your existing number.

Ask AI about this page

Short answer

Can I use my AI to manage WhatsApp support?

Yes. You can give your agent the ability to read incoming messages and send replies using your own number. This setup lets your agent handle routine questions while you stay in control. You'll see how the agent manages the conversation below.

Where your chats land.

Support outcomes.

The agent handles the repetitive work so you don't have to.

AUTO

Instant replies

The agent reads new messages and sends responses immediately. This keeps customers from waiting on basic answers.

SYNC

Message history

Your agent pulls in previous chat logs. It uses this context to understand the customer's current problem.

HUMAN

Manual takeover

When a chat gets complicated, you step in. The agent stops responding so you can handle the sensitive parts yourself.

VALID

Number verification

The agent confirms the WhatsApp number is active. This ensures the connection is ready before it starts replying.

The workflow

What your AI does when a message arrives.

Your agent follows a loop of reading, checking, and responding.

  1. Verify the connection

    The agent checks that your WhatsApp number is properly linked and ready to receive data.

    check_whatsapp_number

  2. Pull new chats

    The agent fetches the latest incoming messages to see what customers are asking.

    get_whatsapp_messages

  3. Sync history

    The agent pulls in previous chat logs to maintain context for the conversation.

    sync_whatsapp

  4. Send replies

    After processing the request, the agent sends a text response back to the customer.

    send_whatsapp

Try it

Copy these to start.

Use these prompts to trigger the WhatsApp tools.

Starting points

These are basic commands. Swap out the specific contact names or topics to fit your actual customers.

Smsmobile Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Mg6poicJ2wAg4hUHsek9MsRSPPfPGLrKWQOuvhvV/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Smsmobile capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "smsmobile-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Mg6poicJ2wAg4hUHsek9MsRSPPfPGLrKWQOuvhvV/mcp"
    }
  }
}
Copy into chat04

  • Check my WhatsApp messages from the last hour and summarize the main issues.

  • Sync my WhatsApp messages and tell me if there are any new unread chats.

  • Send a WhatsApp message to the customer in my recent chat history saying their order is ready.

  • Verify if my WhatsApp number is correctly connected to the Smsmobile connector.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Smsmobile once, then ask.

Log in to the Smsmobile dashboard to link your number. Once connected, your agent can start using the tools immediately.

Connect Smsmobile to your AI

FAQ

How this task behaves.

  • 01

    Can the AI send messages from any number?

    No. The AI can only send messages using the WhatsApp number you have connected through Smsmobile.

  • 02

    Will the AI delete my existing WhatsApp chats?

    No. The tools only allow the AI to read, sync, and send messages. It has no capability to delete any data.

  • 03

    Can the AI see my personal photos in WhatsApp?

    The AI can access the message text and data provided by the tools, but it does not have permission to browse your phone's media gallery.

  • 04

    Does the AI take over my phone?

    No. The AI acts as a remote agent using the connection. You still use your phone like normal.

  • 05

    Can the AI make phone calls via WhatsApp?

    No. The available tools are limited to text-based messaging and status checks.

  • More questions about Smsmobile? The Connector page answers them. See everything the Smsmobile Connector can do

Connect Smsmobile to Claude, Cursor, ChatGPT & more