• DATA
  • ACCESS
  • LOGIC
  • HUMAN

How to troubleshoot customer entitlements with your AI

Connect Stigg to your AI client to pull real-time subscription data and feature permissions.

Ask AI about this page

Short answer

Why can't this customer access a specific feature?

Your AI pulls the customer's current subscription and entitlement state to see if they've hit a limit or are on the wrong plan. This reveals exactly which permissions are active or missing. You'll see the specific breakdown of their access below.

The outcomes.

Where your troubleshooting ends.

The AI handles the data lookup so you can focus on the fix.

DATA

Subscription status

The AI pulls current plan details. You get a clear view of their billing tier and status.

ACCESS

Feature permissions

The AI checks specific feature flags. This shows exactly what the user is allowed to do.

LOGIC

Entitlement gaps

The AI compares the plan against the requested feature. It identifies if a limit was hit or if a feature is locked.

HUMAN

Resolution steps

The AI hands the findings to you. You decide if you need to upgrade the customer or fix a configuration error.

The workflow

What your AI does when the request arrives.

Your agent acts as a bridge between your chat interface and your Stigg billing data.

  1. Identify the customer

    The AI takes the customer ID or email you provide and prepares to query the billing system.

    rest_get_subscription

  2. Fetch subscription details

    The AI pulls the current plan, billing status, and tier information for that specific user.

    rest_get_subscription

  3. Check feature flags

    The AI looks up the specific entitlement state to see if the requested feature is enabled.

    gql_get_entitlements_state

  4. Report the mismatch

    The AI summarizes the discrepancy between the customer's plan and the feature they are trying to use.

    gql_get_entitlements_staterest_get_subscription

Try it

Copy these to start.

Use these prompts to begin troubleshooting immediately.

Starting points

Replace the bracketed text with your actual customer IDs or feature names.

Stigg Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6N2TOJAyHFeDsPnzGGSq4Px2GqFliWpbYU9iV2r9/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Stigg capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "stigg-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6N2TOJAyHFeDsPnzGGSq4Px2GqFliWpbYU9iV2r9/mcp"
    }
  }
}
Copy into chat04

  • Check the subscription status for customer ID cust_98765.

  • Why doesn't user email dev@example.com have access to the 'Advanced Analytics' feature?

  • Verify the entitlement state for the 'API Access' feature for customer ID cust_12345.

  • Compare the current plan for customer ID cust_55443 against their entitlement for 'Team Seats'.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Stigg once, then ask.

One connection gives your AI access to your billing data. Your credentials stay encrypted and secure on our side.

Connect Stigg to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change a customer's plan?

    No. The AI can only read subscription and entitlement data. You must manually update plans in Stigg.

  • 02

    Can the AI delete a subscription?

    No. This MCP is read-only for subscription and entitlement states.

  • 03

    How does the AI know which customer to check?

    You must provide a customer identifier, like an ID or email, in your prompt.

  • 04

    Does the AI see my full billing history?

    The AI only accesses the specific subscription and entitlement data requested via the tools.

  • 05

    Can the AI fix a feature that is incorrectly locked?

    No. The AI identifies the cause of the lock, but you have to perform the actual fix in your billing dashboard.

  • More questions about Stigg? See everything the Stigg Connector can do

Connect Stigg to Claude, Cursor, ChatGPT & more