• VERIFIED
  • SELECTED
  • SUBMITTED
  • HUMAN

How to automate broadband service orders with your AI

Connect your agent to the TM OIP ecosystem. From there, it handles the heavy lifting of checking coverage and placing orders.

Ask AI about this page

Short answer

Can my AI automate TM broadband orders?

Yes. Your agent uses the TM OIP Connector to verify if an address has coverage and then submits the service order. You'll see the specific steps and tool capabilities below.

The outcomes

What your agent delivers

Once the connection is live, your agent handles these four stages of the ordering process.

VERIFIED

Coverage confirmation

The agent checks if broadband is available at a specific address. You get a clear yes or no based on real TM data.

SELECTED

Product matching

Your agent looks through available plans and details. It finds the specific package that fits the user's requirements.

SUBMITTED

Order placement

The agent pushes the finalized service order into the TM system. The request is sent without manual data entry.

HUMAN

Final review

You remain in control. The agent prepares everything, but you decide when to trigger the final submission or handle edge cases.

The workflow

What your AI does when a request arrives.

The agent follows a logical path from an address to a completed order.

  1. Check availability

    The agent starts by confirming if the requested location can actually receive service.

    check_service_availability

  2. Find plans

    It pulls the current list of available broadband packages from the TM catalog.

    list_product_offerings

  3. Compare details

    The agent looks at the specifics of each plan to ensure it meets the user's needs.

    get_offering_details

  4. Place order

    Once the plan is chosen, the agent sends the order data to the TM ecosystem.

    create_service_order

Try it

Copy these to start.

Use these prompts to kick off the process with your agent.

Starting points

Swap out the bracketed info for your actual data, like a specific street address or plan name.

Telekom Malaysia Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_RDQB9txkd22UEXDwFNpNdDFQBMMja41WxlePgPZ5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Telekom Malaysia capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "telekom-malaysia-tm-oip-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_RDQB9txkd22UEXDwFNpNdDFQBMMja41WxlePgPZ5/mcp"
    }
  }
}
Copy into chat04

  • Check if broadband is available at 123 Jalan Ampang, Kuala Lumpur.

  • List all the broadband offerings available in the TM OIP system.

  • Show me the details for the high-speed fiber plan.

  • Create a service order for the selected broadband plan at the verified address.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Telekom Malaysia (TM) OIP once, then ask.

One click connects your agent to the TM ecosystem. Your credentials stay encrypted and secure on our side.

Connect Telekom Malaysia (TM) OIP to your AI

FAQ

How this task behaves

  • 01

    Can the AI change my TM account password?

    No. The agent only has tools to check availability, list products, and create orders.

  • 02

    Does the AI submit the order automatically without me seeing it?

    The agent can submit the order using the provided tool, but you should always review the plan details first.

  • 03

    Can I use this to check my current monthly bill?

    No. This Connector is specifically for service availability and new service orders.

  • 04

    What happens if the address has no coverage?

    The agent will report that no service is available for that location based on the availability check.

  • 05

    Can the AI cancel an existing subscription?

    No. There is no tool available to perform cancellations or modifications to existing services.

  • More questions about Telekom Malaysia (TM) OIP? The Connector page answers them. See everything the Telekom Malaysia (TM) OIP Connector can do

Connect Telekom Malaysia to Claude, Cursor, ChatGPT & more