• STATUS
  • TICKETS
  • DETAILS
  • HUMAN

How to track service orders and tickets with your AI

Connect your AI to Telekom Malaysia OIP to monitor installation progress and network issues. Once connected, your agent handles the data retrieval so you don't have to log into multiple portals.

Ask AI about this page

Short answer

Can I track TM OIP orders and tickets with my AI?

Yes. Your AI uses the TM OIP Connector to pull specific order details, check service installation statuses, and list active network trouble tickets. You get direct answers about your connectivity status without manual searching.

The outcomes.

Where your data lands.

The AI pulls information from TM OIP and organizes it into these specific views.

STATUS

Installation progress

The AI checks the current stage of a new service setup. You'll know exactly when a line is being installed or activated.

TICKETS

Active network issues

Your agent pulls a list of open trouble tickets. This helps you see which network problems are currently being worked on.

DETAILS

Specific order info

Get the granular data behind a specific service request. This includes the exact details tied to a single order ID.

HUMAN

Manual intervention

The AI cannot fix a broken line or change an order. You'll need to contact TM support directly if the status shows a fault that requires a technician.

The workflow

What your AI does when the data is requested.

The AI acts as a bridge between your chat interface and the TM OIP backend.

  1. Identify the request

    Your agent determines if you are asking about a new installation, a specific order, or a network fault.

    get_order_details

  2. Fetch order data

    The AI pulls the specific information tied to your service request ID.

    get_order_details

  3. Check service state

    The agent looks up the current installation or activation status for your service.

    get_service_status

  4. List active faults

    The AI retrieves a list of all current trouble tickets to show you what's broken.

    list_trouble_tickets

Try it

Copy these to start.

Use these prompts to get moving once you've connected the MCP.

Starting points

These are basic ways to start. Swap out the bracketed text with your actual order numbers or ticket IDs.

Telekom Malaysia Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_RDQB9txkd22UEXDwFNpNdDFQBMMja41WxlePgPZ5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Telekom Malaysia capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "telekom-malaysia-tm-oip-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_RDQB9txkd22UEXDwFNpNdDFQBMMja41WxlePgPZ5/mcp"
    }
  }
}
Copy into chat04

  • What is the status of my service order [Order ID]?

  • Show me all active trouble tickets for my account.

  • Check the installation status for service [Service ID].

  • Give me the details for order [Order ID].

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Telekom Malaysia (TM) OIP once, then ask.

Click the link below to link the MCP to your client. Your credentials stay encrypted and secure.

Connect Telekom Malaysia (TM) OIP to your AI

FAQ

Common questions

  • 01

    Can the AI fix my internet connection?

    No. The AI can only read the status of your service and tickets. It cannot perform technical repairs or reset your hardware.

  • 02

    Can I use the AI to cancel an order?

    No. The tools only allow for reading order details and statuses. You must contact TM directly to modify or cancel orders.

  • 03

    How often does the status update?

    The AI pulls the most recent data available in the TM OIP system at the moment you ask the question.

  • 04

    Do I need to provide an Order ID?

    Yes. To use the specific order lookup tool, you'll need to provide the correct ID in your prompt.

  • 05

    Can the AI see my billing information?

    No. This Connector is limited to service installations and network trouble tickets.

  • More questions about Telekom Malaysia (TM) OIP? The Connector page answers them. See everything the Telekom Malaysia (TM) OIP Connector can do

Connect Telekom Malaysia to Claude, Cursor, ChatGPT & more