• RECOVERY
  • OUTREACH
  • REVERSAL
  • MANUAL

How to resolve transaction issues with your AI

Connect Tingg Insights to your AI client to automate payment troubleshooting and customer outreach.

Ask AI about this page

Short answer

How do I fix failed payments with my AI?

Your AI pulls recent transaction data to find errors and then notifies customers or issues refunds. You get a clear breakdown of what went wrong and how to fix it.

Outcome tracking

Where every issue lands.

The AI sorts payment problems into these specific outcomes.

RECOVERY

Successful retries

The AI identifies why a payment failed and suggests the next step to get the funds. You see the specific error codes and status updates.

OUTREACH

Customer notifications

The AI drafts and sends messages to users regarding their payment status. This keeps your customers informed without you typing every email.

REVERSAL

Processed refunds

When a transaction needs to be undone, the AI handles the reversal. You get confirmation once the money is sent back.

MANUAL

Human intervention

If a transaction is stuck or requires a custom decision, the AI flags it for you. You take over when the automated tools hit a limit.

The workflow

What your AI does when a payment fails.

The AI handles the heavy lifting of data gathering and communication.

  1. Scan for errors

    The AI looks through your recent payment history to find any failed or pending transactions.

    list_payment_transactions

  2. Verify the status

    Once a suspicious transaction is found, the AI checks the exact state of that specific payment.

    get_transaction_status

  3. Notify the customer

    The AI reaches out to the user to explain the issue or confirm a change in status.

    send_engagement_notification

  4. Handle the refund

    If the payment cannot be recovered, the AI triggers the return of funds to the customer.

    initiate_payment_refund

Try it

Copy these to start.

Use these prompts to trigger the workflow in your chat interface.

Starting points

These are opening lines. Swap out the specific names like 'Stripe' or 'customer email' with your actual data.

Tingg Insights Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_rcN9i0J3D1CWbxfUCu0BWBjHhG3SEiljvgR1rYQP/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Tingg Insights capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "tingg-insights-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_rcN9i0J3D1CWbxfUCu0BWBjHhG3SEiljvgR1rYQP/mcp"
    }
  }
}
Copy into chat04

  • List all failed transactions from my Stripe account from the last 24 hours.

  • Check the status of transaction ID #99283 and tell me why it failed.

  • Send a notification to the customer associated with the last failed payment.

  • Initiate a refund for the most recent failed transaction in my dashboard.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Tingg Insights once, then ask.

Just link your account once. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Tingg Insights to your AI

FAQ

How this task behaves.

  • 01

    Can the AI refund money without my permission?

    No. The AI only initiates a refund when you explicitly tell it to do so in the chat.

  • 02

    Does the AI change my payment settings?

    No. The AI can only read transaction data and trigger specific actions like notifications or refunds.

  • 03

    Can it fix a declined credit card automatically?

    No. The AI can identify why the card was declined, but it cannot force a bank to accept a new payment.

  • 04

    How does it know which customer to contact?

    It uses the contact information attached to the transaction record it just retrieved.

  • 05

    Can I see a list of all successful payments too?

    Yes. You can ask the AI to list all transactions, regardless of whether they succeeded or failed.

  • More questions about Tingg Insights? The Connector page answers them. See everything the Tingg Insights Connector can do

Connect Tingg Insights to Claude, Cursor, ChatGPT & more