• TRENDS
  • DETAILS
  • REPORTS
  • HUMAN

How to analyze customer sentiment with your AI

Connect Uniphore to your AI client to turn conversation data into actionable insights. Once connected, you can query specific meeting metrics or broad sentiment trends through a simple chat interface.

Ask AI about this page

Short answer

How can I use my AI to check customer sentiment in Uniphore?

Your AI pulls engagement and sentiment data from Uniphore to identify how customers are feeling during calls. You'll get a breakdown of specific meeting metrics and high-level trends. Here is what you can do with that data.

The outcomes

What you get from the data

The AI processes raw conversation metrics into these specific outcomes.

TRENDS

Identify mood shifts

The AI looks at sentiment scores across multiple interactions. You'll see if customer frustration is rising or if satisfaction is steady.

DETAILS

Deep dive into calls

Get specific engagement metrics for individual sessions. This helps you understand exactly when a conversation turned positive or negative.

REPORTS

Summarize key findings

Turn complex analytics into plain text summaries. Your AI condenses the data into bullet points you can share with your team.

HUMAN

Manual intervention

The AI flags high-risk sentiment scores. You decide which specific customers need a follow-up call or a direct email.

The workflow

What your AI does when the data arrives.

The AI acts as a bridge between Uniphore's database and your chat window.

  1. Find the data

    The AI identifies the specific conversations or timeframes you want to investigate.

    list_meetings

  2. Extract metrics

    It pulls the specific sentiment scores and engagement numbers for those selected sessions.

    get_meeting_analytics

  3. Interpret sentiment

    The AI reads the numerical sentiment data and translates it into human language.

    get_meeting_analytics

  4. Deliver insights

    Your agent presents the final analysis, highlighting the most important customer reactions.

    get_meeting_analytics

Try it

Copy these to start.

Use these prompts to begin your analysis.

Starting points

These are basic requests. Swap out the names of specific meetings or dates to get better results.

Uniphore Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_TcPVvPg2b89t9Ygv6B1hi50S5BhjS1cPHrb54Ba5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Uniphore capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "uniphore-conversation-ai-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_TcPVvPg2b89t9Ygv6B1hi50S5BhjS1cPHrb54Ba5/mcp"
    }
  }
}
Copy into chat04

  • List all the meetings from yesterday so I can check the sentiment.

  • Get the analytics for the meeting with Acme Corp to see how the customer felt.

  • Show me the sentiment trends from the last five customer calls.

  • Analyze the engagement metrics for the meeting titled 'Q3 Review'.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Uniphore Conversation AI once, then ask.

Just click the link to connect your account. Your credentials stay encrypted and secure, and you can start chatting with your data immediately.

Connect Uniphore Conversation AI to your AI

FAQ

Common questions

  • 01

    Can the AI change sentiment scores in Uniphore?

    No. The AI can only read and analyze the data that already exists in Uniphore.

  • 02

    Can the AI record new meetings?

    No. This connector is for analyzing existing meeting data, not for capturing new audio.

  • 03

    Does the AI see the full audio of the calls?

    No. It accesses the analytics and sentiment data generated by Uniphore, not the raw audio files.

  • 04

    Can I use this to automate customer replies?

    No. The AI provides the analysis, but you must handle the actual communication with customers yourself.

  • 05

    How does the AI know which meetings to look at?

    It uses the list_meetings tool to find the specific sessions you ask about.

  • More questions about Uniphore Conversation AI? The Connector page answers them. See everything the Uniphore Conversation AI Connector can do

Connect Uniphore to Claude, Cursor, ChatGPT & more