• TOPIC SEARCH
  • DETAIL EXTRACTION
  • SUMMARY
  • HUMAN REVIEW

How to search call transcripts with your AI

Connect Uniphore to your AI client to turn your meeting library into a searchable knowledge base. You can ask questions about specific conversations without scrolling through hours of audio.

Ask AI about this page

Short answer

How can I find specific topics in my Uniphore calls?

Your AI uses the Uniphore connector to scan your meeting library and pull the exact text you need. You can ask for specific technical details or customer mentions, and it will pull the relevant transcript segments for you.

Where your data lands.

What you can do with these transcripts.

Once the connection is live, your AI can pull specific data points from your Uniphore library.

TOPIC SEARCH

Find specific subjects

The AI scans your meeting history to find every time a specific product, competitor, or technical issue was mentioned.

DETAIL EXTRACTION

Pull specific quotes

Instead of listening to a whole call, your AI grabs the exact sentences where a customer described a problem or a requirement.

SUMMARY

Condense long calls

Your AI reads the full text of a meeting to give you a quick rundown of the key decisions or action items discussed.

HUMAN REVIEW

Verify the context

The AI provides the text, but you decide if the interpretation is correct or if you need to listen to the original audio.

The workflow

What your AI does when you ask a question.

The AI acts as a bridge between your chat interface and your Uniphore data.

  1. Locate the meeting

    The AI identifies which specific calls or meetings match your search criteria within the Uniphore library.

    search_meetings

  2. Read the text

    Once the meeting is found, the AI pulls the full written record of the conversation.

    get_transcript

  3. Analyze the content

    Your AI client processes the text to find the specific answers or topics you asked for.

    get_transcript

  4. Deliver the answer

    The AI presents the relevant snippets or summaries directly in your chat window.

    get_transcript

Try it

Copy these to start.

Use these prompts to begin interacting with your Uniphore data.

Starting points

These are templates. Swap out the bracketed text for your actual topics or meeting names.

Uniphore Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_TcPVvPg2b89t9Ygv6B1hi50S5BhjS1cPHrb54Ba5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Uniphore capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "uniphore-conversation-ai-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_TcPVvPg2b89t9Ygv6B1hi50S5BhjS1cPHrb54Ba5/mcp"
    }
  }
}
Copy into chat04

  • Find all meetings in Uniphore where the customer mentioned the 'Enterprise Tier' pricing.

  • Search my Uniphore library for any discussions regarding the recent software bug in the latest update.

  • Get the transcript for the meeting with 'Acme Corp' from last Tuesday and summarize the technical requirements.

  • What were the main objections raised during the sales calls with 'Global Tech' last month?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Uniphore Conversation AI once, then ask.

Click the link below to link your account. Your credentials stay encrypted and secure, and you can immediately start asking questions in your preferred AI client.

Connect Uniphore Conversation AI to your AI

FAQ

How the search behaves

  • 01

    Can the AI delete or edit my Uniphore meetings?

    No. The AI only has permission to read and search your data. It cannot change or delete anything in your Uniphore account.

  • 02

    Does the AI listen to the audio in real time?

    No. The AI works with the existing transcripts and meeting data stored in your Uniphore library.

  • 03

    Can I search for specific people in the calls?

    Yes, as long as their names or identifiers are present in the meeting metadata or the transcript text.

  • 04

    Will the AI automatically record my meetings?

    No. This connector is for searching and retrieving data from meetings that have already been recorded and processed by Uniphore.

  • 05

    Can the AI send a summary of a call to my email?

    No. The AI can only provide the summary or the text within your AI client. You would need to manually copy and send that information.

  • More questions about Uniphore Conversation AI? The Connector page answers them. See everything the Uniphore Conversation AI Connector can do

Connect Uniphore to Claude, Cursor, ChatGPT & more