• LIST
  • DETAIL
  • VISUAL
  • HUMAN

How to retrieve feedback details with your AI

Connect Userback to your agent once. After that, you can pull specific bug reports or user comments without leaving your chat.

Ask AI about this page

Short answer

How can I pull Userback feedback using my AI?

You ask your agent to find specific reports, comments, or screenshots. It uses the connection to grab the exact data you need for review. You'll get a clear view of the user issues reported.

The outcomes.

Where your feedback lands.

The AI organizes the data it finds into these specific outcomes.

LIST

Feedback summaries

The agent scans your account to find recent entries. You get a clean list of what users are reporting.

DETAIL

Specific bug reports

The AI pulls deep context for a single issue. You'll see the specific comments and details tied to that report.

VISUAL

Screenshot access

Your agent identifies reports containing visual evidence. It pulls the specific details so you can see what the user saw.

HUMAN

Manual triage needed

The AI flags complex issues that require a person. It points out where you need to step in and make a decision.

The workflow

What your AI does when feedback arrives.

The agent handles the heavy lifting of searching through your Userback logs.

  1. Scan for entries

    The agent looks through your Userback account to find relevant feedback items.

    list_feedbacks

  2. Fetch specific data

    Once an item is identified, the agent grabs the full details of that specific report.

    get_feedback_details

  3. Extract context

    The agent pulls the text and visual data associated with the feedback.

    get_feedback_details

  4. Summarize findings

    The agent presents the gathered information in your chat window.

    list_feedbacks

Try it

Copy these to start.

Use these prompts to trigger the connection immediately.

Starting points

These are just ideas. Swap out the bracketed info for your actual Userback details.

Userback Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_SXdhrnFVVjmEdHcyXL9o7DSlSvwcKxkdQq2xKo7n/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Userback capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "userback-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_SXdhrnFVVjmEdHcyXL9o7DSlSvwcKxkdQq2xKo7n/mcp"
    }
  }
}
Copy into chat04

  • List the most recent feedback reports from Userback.

  • Get the details for the bug report sent by user 'alex_dev'.

  • Show me all comments from the last 24 hours in Userback.

  • Find the feedback report that includes a screenshot of the login page.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Userback once, then ask.

Follow the link to connect your account. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Userback to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete feedback in Userback?

    No. The AI can only read and retrieve information. It cannot delete or modify your existing feedback.

  • 02

    Can the AI respond to users for me?

    No. The AI only pulls data from Userback to your chat. It doesn't have the ability to send replies back to your users.

  • 03

    Does the AI see all my Userback data?

    The AI can access any feedback it can find using the provided tools. It only sees what the tools allow it to retrieve.

  • 04

    Can I ask for specific screenshots?

    Yes. If a feedback report contains a screenshot, the agent can retrieve the details of that report for you.

  • 05

    How does the AI find specific bugs?

    You tell the agent which user or timeframe to look for, and it uses the connection to search your feedback list.

  • More questions about Userback? See everything the Userback Connector can do

Connect Userback to Claude, Cursor, ChatGPT & more