• SMS
  • WHATSAPP
  • VIBER
  • HUMAN

How to send multi-channel messages with your AI

Connect Vonage to your AI client to reach customers on WhatsApp, Viber, or SMS. You manage the conversation from one place.

Ask AI about this page

Short answer

How can my AI send messages on different channels?

Your AI uses Vonage to trigger messages via SMS, WhatsApp, or Viber. You just tell your agent which channel to use and what to say. You'll see the results of these messages through your existing chat interface.

Message delivery outcomes

Where your messages land

The AI routes your requests to the right platform.

SMS

Text delivery

The AI sends a standard text to a phone number. This works for any mobile user.

WHATSAPP

WhatsApp messaging

Your agent sends messages through WhatsApp. This reaches customers on the app they use most.

VIBER

Viber messaging

The AI pushes messages to Viber users. This is useful for specific regional markets.

HUMAN

Manual oversight

You decide when a conversation needs a person. The AI handles the outbound sends, but you stay in control.

The workflow

What your AI does when you request a message.

The AI translates your instructions into specific tool calls.

  1. Select channel

    Your agent identifies if you want to use SMS, WhatsApp, or Viber based on your prompt.

    send_smssend_whatsapp_messagesend_viber_message

  2. Send SMS

    If you ask for a text, the AI uses the SMS tool to reach the phone number.

    send_sms

  3. Send WhatsApp

    For WhatsApp requests, the AI uses the specific WhatsApp tool to deliver the text.

    send_whatsapp_message

  4. Send Viber

    When you request a Viber message, the AI uses the Viber tool to finish the task.

    send_viber_message

Try it

Copy these to start.

Use these prompts to trigger your first messages.

Starting points

Replace the phone numbers and text with your own details.

Vonage Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_5z7FDCidUAghmdCAFieZtiZG4HkeoJydVAWLaua8/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Vonage capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "vonage-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_5z7FDCidUAghmdCAFieZtiZG4HkeoJydVAWLaua8/mcp"
    }
  }
}
Copy into chat04

  • Send an SMS to +15551234567 saying 'Your order is ready for pickup'.

  • WhatsApp a message to +447700900123 telling them their appointment is confirmed.

  • Send a Viber message to +380441234567 with the update about their delivery.

  • Send a WhatsApp to the contact in my list saying 'We are open late tonight'.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Vonage once, then ask.

You only need to link your Vonage account once. After that, your AI client can use these tools whenever you ask.

Connect Vonage to your AI

FAQ

How the messaging works

  • 01

    Can my AI read my incoming WhatsApp messages?

    No. This MCP is designed to send messages via Vonage. It does not have tools to read your incoming message history.

  • 02

    Can the AI delete messages I've already sent?

    No. The available tools only allow for sending new messages. There is no tool to delete or retract a sent message.

  • 03

    Does the AI decide which channel to use?

    It can, if you give it a general instruction. If you specify a channel like SMS, it will use that specific tool.

  • 04

    Can I send images through the AI?

    No. The current tools are limited to text delivery.

  • 05

    Will the AI charge my Vonage account?

    Yes. The AI triggers the action through your Vonage account, so any usage fees are handled by your existing Vonage billing.

  • More questions about Vonage? See everything the Vonage Connector can do

Connect Vonage to Claude, Cursor, ChatGPT & more