• AUTO REPLY
  • ACKNOWLEDGE
  • ESCALATE
  • LOG

How to automate WhatsApp customer support with your AI

Connect your AI to WhatsApp once. From then on, your agent handles the chat flow and responds to customers in real time.

Ask AI about this page

Short answer

How can I use my AI to handle WhatsApp support?

Your AI client uses the WSLA (WhatsApp) connector to read incoming messages and send text replies. It can also use reactions to signal that a message was seen or is being processed. You'll see how this works below.

Support outcomes

Where your support interactions land.

The AI manages the conversation flow based on what customers send.

AUTO REPLY

Instant text responses

The AI sends text back to the customer. This handles common questions without you touching the phone.

ACKNOWLEDGE

Visual message reactions

Your agent can leave a reaction on a message. This lets customers know you've seen their text.

ESCALATE

Human intervention needed

When a customer asks something the AI can't answer, the agent stops. You step in to handle the sensitive parts of the chat.

LOG

Conversation history

Every message sent and received is visible in your chat client. You can review exactly what the AI said to any customer.

The workflow

What your AI does when a message arrives.

The AI acts as the front line for your WhatsApp conversations.

  1. Monitor incoming text

    The AI watches your WhatsApp feed for new messages from customers.

    send_whatsapp_reaction

  2. Acknowledge receipt

    Your agent can immediately react to a message so the customer isn't left hanging.

    send_whatsapp_reaction

  3. Draft and send replies

    The AI generates a response based on your instructions and sends it back to the user.

    send_whatsapp_text

  4. Handle follow-ups

    The AI continues the conversation or sends additional text if the customer asks more questions.

    send_whatsapp_text

Try it

Copy these to start.

Paste these prompts into your AI client to begin automating your WhatsApp.

Starting points

These are basic instructions. Swap out the bracketed text with your specific business details or customer names.

WSLA (WhatsApp) Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_GnunRkp2vhfsI6aESuQ1fz3wqoAUMhRftQNLpFnT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — WSLA (WhatsApp) capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "wsla-whatsapp-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_GnunRkp2vhfsI6aESuQ1fz3wqoAUMhRftQNLpFnT/mcp"
    }
  }
}
Copy into chat04

  • Read my latest WhatsApp messages and reply to any customer asking about shipping status.

  • When a new message comes in on WhatsApp, react with a checkmark to show it was received.

  • Check my WhatsApp messages from 'John Doe' and answer his question about pricing.

  • Monitor my WhatsApp support channel and send a polite greeting to anyone who messages me.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect WSLA (WhatsApp) once, then ask.

Click the link to connect your account. Your credentials stay encrypted and secure, and you can find the full setup guide on the Connector page.

Connect WSLA (WhatsApp) to your AI

FAQ

How the automation behaves

  • 01

    Can the AI delete messages for me?

    No. The AI can only send text and reactions. It cannot delete or edit messages.

  • 02

    Can the AI send images or files?

    No. The current tools only allow for sending text and reactions.

  • 03

    Will the AI take over my personal WhatsApp?

    The AI only interacts with the messages it is instructed to handle. You remain in control of the conversation.

  • 04

    Can the AI change my WhatsApp profile settings?

    No. The AI is limited to sending text and reactions via the provided tools.

  • 05

    How do I know when the AI has replied?

    You will see the AI's replies and reactions appear in your WhatsApp chat just like a normal message.

  • More questions about WSLA (WhatsApp)? The Connector page answers them. See everything the WSLA (WhatsApp) Connector can do

Connect WSLA (WhatsApp) to Claude, Cursor, ChatGPT & more