• RESOLVED
  • INVESTIGATED
  • PENDING
  • ESCALATED

How to resolve player billing issues with your AI

Connect Xsolla to your AI client to handle payment inquiries. Once connected, your agent manages the heavy lifting of digging through transaction logs and processing returns.

Ask AI about this page

Short answer

How can my AI help with player billing issues?

Your AI uses Xsolla tools to look up specific transactions, check active subscriptions, and issue refunds directly. You get a clear breakdown of what happened with a player's purchase and the ability to fix it immediately.

Resolution paths

Where every issue lands.

The AI categorizes every inquiry based on the data it pulls from Xsolla.

RESOLVED

Direct refunds

The AI identifies a valid refund request and executes the transaction. You get a confirmation that the money is headed back to the player.

INVESTIGATED

Transaction history

The AI pulls specific purchase logs to explain why a payment failed or succeeded. You receive the exact details needed to answer a player's question.

PENDING

Cart inspections

The AI looks at what is currently in a user's cart to troubleshoot checkout errors. You see exactly what items are causing the friction.

ESCALATED

Human review

If the AI finds a subscription mismatch or a complex error it can't fix, it flags the case. You step in only when the data shows a manual intervention is required.

The workflow

What your AI does when a billing inquiry arrives.

Your agent acts as the first line of defense by pulling real-time data from your payment provider.

  1. Identify the user

    The AI searches for the specific purchase or user record to get the full context of the problem.

    search_transactions

  2. Deep dive into details

    Once the transaction is found, the AI pulls the granular data like timestamps and item IDs.

    get_transaction_details

  3. Check current status

    The AI looks at the user's active subscriptions or current cart contents to see if the issue is ongoing.

    get_user_subscriptionget_user_cart

  4. Execute the fix

    If the player is owed money, the AI processes the return through the payment gateway.

    refund_transaction

Try it

Copy these to start.

Use these prompts to trigger the Xsolla tools immediately.

Starting points

Replace the bracketed info with the actual user IDs or transaction IDs from your support dashboard.

Xsolla Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_mWdm9bp9IHZEogY6SVd43eikZBVN1XffeTbQTTFS/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Xsolla capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "xsolla-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_mWdm9bp9IHZEogY6SVd43eikZBVN1XffeTbQTTFS/mcp"
    }
  }
}
Copy into chat04

  • Find the transaction history for user ID 99283 and tell me why the last payment failed.

  • Check the current cart for user 4452 to see if they have any pending items.

  • Look up the subscription status for user 1102 to see if their premium access is active.

  • Process a refund for transaction TXN_88291 because the player bought the wrong item.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Xsolla once, then ask.

Log in to Xsolla once to authorize the connection. Your credentials stay encrypted, and you can start chatting with your agent right away.

Connect Xsolla to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change my subscription pricing?

    No. The AI can only check existing subscription details or process refunds.

  • 02

    Will the AI automatically refund every player who asks?

    No. You must instruct the AI to perform the refund after it has investigated the transaction.

  • 03

    Can the AI delete a user's account?

    No. There are no tools available to delete user accounts or sensitive profile data.

  • 04

    Does the AI handle the actual money transfer?

    The AI triggers the refund through Xsolla, but the actual movement of funds is handled by the payment processor.

  • 05

    Can I use this with any AI client?

    Yes, as long as you are using an MCP-compatible client like Claude, Cursor, or Windsurf.

  • More questions about Xsolla? See everything the Xsolla Connector can do

Connect Xsolla to Claude, Cursor, ChatGPT & more