• LIST
  • DATA
  • ACTION
  • REPORT

How to identify at-risk customers with your AI

Connect Zengain to your AI client to turn user health data into a list of people who need your attention.

Ask AI about this page

Short answer

How can I find customers about to churn?

Your AI pulls your user list and checks each person's health score to find those with declining engagement. You'll get a targeted list of specific users who need a manual check-in. This breakdown shows how your agent handles the data.

The results you get.

Where your data lands.

Once your AI connects to Zengain, it produces these specific outcomes.

LIST

At-risk user list

The AI identifies every user whose health score has dropped. You get a clean list of names and IDs to act on.

DATA

Detailed user profiles

For every flagged user, the AI pulls their specific activity and status. This gives you the context needed for a conversation.

ACTION

Human intervention

The AI flags the most critical cases for you. You decide which users to email or call based on the data provided.

REPORT

Churn risk summary

Your agent can summarize how many users are currently in the danger zone. This helps you see if risk is increasing across your base.

The workflow

What your AI does when the task arrives.

The AI moves through your Zengain data to isolate the users you actually care about.

  1. Fetch user base

    The AI starts by pulling your entire user directory to establish a baseline.

    list_users

  2. Check health status

    It looks at the specific health score for every person in that list.

    get_health_score

  3. Analyze decline

    The AI compares scores to find users whose engagement is trending downward.

    get_health_score

  4. Gather context

    It pulls the full profile for the flagged users so you know exactly why they are slipping.

    get_user_details

Try it

Copy these to start.

Use these prompts to kick off the process in your chat interface.

Starting points

These are opening lines. Swap out the specific names or thresholds to match your actual Zengain setup.

Zengain Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_4BDkKgl6102S5QjTJwRpDMTL2EX77ubETwlTctPA/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zengain capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zengain-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_4BDkKgl6102S5QjTJwRpDMTL2EX77ubETwlTctPA/mcp"
    }
  }
}
Copy into chat04

  • List all users in Zengain and find anyone with a health score below 50.

  • Check the health scores for the users in my 'Enterprise' segment.

  • Get the details for the user with the lowest health score so I can reach out.

  • Show me a list of users whose health scores have dropped significantly this week.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Zengain once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted, and you can start asking questions immediately.

Connect Zengain to your AI

FAQ

How this task behaves.

  • 01

    Can the AI automatically email my at-risk customers?

    No. The AI only reads the data and identifies the users. You must send the actual emails yourself.

  • 02

    Can the AI change a user's health score?

    No. The tools only allow the AI to read scores and user details. It cannot modify any data in Zengain.

  • 03

    How does the AI know which users are at risk?

    It uses the get_health_score tool to compare current scores against the criteria you provide in your prompt.

  • 04

    Does the AI see all my customer data?

    The AI only accesses the specific data points provided by the list_users, get_health_score, and get_user_details tools.

  • 05

    Can I use this with any AI client?

    Yes, as long as your client is MCP-compatible, like Claude, Cursor, or Windsurf.

  • More questions about Zengain? The Connector page answers them. See everything the Zengain Connector can do

Connect Zengain to Claude, Cursor, ChatGPT & more