Bring Shared Inbox
to LlamaIndex
Learn how to connect Hiver to LlamaIndex and start using 12 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the Hiver MCP Server?
Connect your Hiver account to any AI agent and transform your Gmail-based customer support into an intelligent, automated operation through natural conversation.
What you can do
- Shared Inbox Management — List all shared mailboxes and retrieve detailed metadata for active email conversations
- Workflow Automation — Programmatically update conversation statuses (open, pending, closed) and manage assignments across your team
- Collaborative Drafting — Create shared drafts within Gmail threads directly through your agent to orchestrate perfect replies
- Tagging & Organization — Search and apply tags to categorize threads and maintain a high-fidelity collaboration ecosystem
- Team Visibility — List and search for inbox members to understand who is available and manage workload distribution
How it works
1. Subscribe to this server
2. Retrieve your API Key from the Hiver Admin Panel (Integrations > Developer APIs)
3. Start managing your shared support hub from Claude, Cursor, or any MCP client
No more context-switching between tools to check if a customer was replied to. Your AI acts as your dedicated inbox coordinator.
Who is this for?
- Support Teams — instantly triage inboxes, assign urgent threads, and check status without opening Gmail
- Operations Managers — monitor team workload and conversation volume through automated reports and queries
- Customer Success Leads — ensure high-priority threads are tagged and assigned to the right account managers in seconds
Built-in capabilities (12)
Draft team reply
Check connection
Read email thread
Get mailbox info
List shared threads
List team members
Get mailbox tags
List Hiver inboxes
Find tags
Find members
Verify credentials
Modify conversation
Why LlamaIndex?
LlamaIndex agents combine Hiver tool responses with indexed documents for comprehensive, grounded answers. Connect 12 tools through Vinkius and query live data alongside vector stores and SQL databases in a single turn. ideal for hybrid search, data enrichment, and analytical workflows.
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Data-first architecture: LlamaIndex agents combine Hiver tool responses with indexed documents for comprehensive, grounded answers
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Query pipeline framework lets you chain Hiver tool calls with transformations, filters, and re-rankers in a typed pipeline
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Multi-source reasoning: agents can query Hiver, a vector store, and a SQL database in a single turn and synthesize results
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Observability integrations show exactly what Hiver tools were called, what data was returned, and how it influenced the final answer
Hiver in LlamaIndex
Hiver and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Hiver to LlamaIndex through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Hiver in LlamaIndex
The Hiver MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 12 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in LlamaIndex only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Hiver for LlamaIndex
Every tool call from LlamaIndex to the Hiver MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
How do I find an inbox ID?
Use the list_shared_inboxes tool to retrieve all shared mailboxes you have access to, along with their unique identifiers and names.
Can I assign a conversation to a specific teammate?
Yes! Use the update_thread_status tool and provide the assignee_id. You can find valid user IDs using the list_inbox_members tool.
Does Hiver support collaborative drafting through AI?
Yes, the create_shared_draft tool allows your AI agent to write directly into a Gmail thread, which your team can then review and send from the Hiver interface.
How does LlamaIndex connect to MCP servers?
Use the MCP client adapter to create a connection. LlamaIndex discovers all tools and wraps them as query engine tools compatible with any LlamaIndex agent.
Can I combine MCP tools with vector stores?
Yes. LlamaIndex agents can query Hiver tools and vector store indexes in the same turn, combining real-time and embedded data for grounded responses.
Does LlamaIndex support async MCP calls?
Yes. LlamaIndex's async agent framework supports concurrent MCP tool calls for high-throughput data processing pipelines.
BasicMCPClient not found
Install: pip install llama-index-tools-mcp