• COMPLIANCE
  • RECOVERY
  • REPORTING
  • HUMAN

How to audit call records with your AI client

Connect 8x8 Work to your AI client once. From there, you can pull specific call logs and metadata to find exactly what you need.

Ask AI about this page

Short answer

How can I use AI to audit my 8x8 call logs?

Your agent uses the list_call_records tool to pull specific call history and metadata from 8x8 Work. You can then ask it to filter for specific numbers, dates, or patterns to find the exact records you need. This provides a clear path to the specific data you're looking for.

Audit outcomes

Where your data lands.

The AI processes the logs to give you these specific results.

COMPLIANCE

Filtered incident lists

The AI scans metadata to find calls that meet your specific audit criteria. You get a clean list of records that require attention.

RECOVERY

Specific call details

Your agent pulls the exact metadata for a single disputed call. You get the specific details needed for a review without manual searching.

REPORTING

Metadata summaries

The AI aggregates call volume or specific caller data from the logs. You get a summarized view of activity over a set period.

HUMAN

Manual review needed

The AI flags calls that look suspicious or incomplete. You must step in to listen to the audio or make final decisions.

The workflow

What your AI does when the logs arrive.

The AI handles the data retrieval so you can focus on the investigation.

  1. Fetch call data

    Your agent reaches into 8x8 Work to grab the raw call history you need.

    list_call_records

  2. Filter by criteria

    The AI narrows down the list based on the phone numbers or dates you provide.

    list_call_records

  3. Identify anomalies

    Your agent looks through the filtered metadata to find calls that deviate from your standard patterns.

    list_call_records

  4. Prepare review list

    The AI organizes the relevant call records into a format that is easy for you to read.

    list_call_records

Try it

Copy these to start.

Use these prompts to begin your investigation.

Starting points

These are opening lines. Swap out the dates, numbers, or names to match your actual audit needs.

8x8 Work Connector

Alles bereit. Wählen Sie Ihren MCP-Client und folgen Sie den Einrichtungsschritten.

Connector-Linkhttps://edge.vinkius.com/vk_preview_7S56MCUG4yUxGooPRjVKZjg9nIIoDNoHrJdFwuKR/mcp

Claude Desktop

Folgen Sie den Schritten unten, um sich in Sekunden zu verbinden.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — 8x8 Work capabilities are ready to use.
Konfiguration · claude_desktop_config.jsonKopieren
{
  "mcpServers": {
    "8x8-work-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_7S56MCUG4yUxGooPRjVKZjg9nIIoDNoHrJdFwuKR/mcp"
    }
  }
}
Copy into chat04

  • List all call records from 8x8 Work for yesterday.

  • Find all calls in 8x8 Work involving the number 555-0123 from last Tuesday.

  • Show me the call logs from 8x8 Work for the period between October 1st and October 5th.

  • Check 8x8 Work for any calls that lasted longer than 30 minutes last week.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect 8x8 Work once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your agent questions about your call data.

Connect 8x8 Work to your AI

FAQ

How this task behaves

  • 01

    Can the AI listen to the actual call audio?

    No. The AI can only access the call records and metadata provided by the tool.

  • 02

    Can the AI delete or change call logs in 8x8?

    No. The AI can only read and list existing records. It cannot modify your 8x8 data.

  • 03

    How does the AI find specific calls?

    It uses the list_call_records tool to pull the data and then applies your filters to find the exact matches.

  • 04

    Does the AI store my call data?

    No. The AI client processes the data you request, but the MCP does not store your call history.

  • 05

    Can I audit calls from a specific employee?

    Yes, if that employee's activity is captured in the call records you are querying.

  • More questions about 8x8 Work? The Connector page answers them. See everything the 8x8 Work Connector can do

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