How do I connect my Daktela account?

You need your Daktela Domain and Access Token, which you can find in your Daktela user settings. Once you enter these into the Vinkius setup, you're ready to go.

Which AI clients can I use with this MCP?

You can use this MCP with any compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I manage my CRM through the AI?

Yes, the MCP includes capabilities to list accounts and create new contacts directly in your Daktela CRM.

Does this work for phone calls?

Yes, the MCP can retrieve your call history and monitor real-time activities including phone interactions.

Vinkius hosts and manages the MCP, handling your credentials securely so you can connect your client once and start working.

Can I see all the open tickets in my Daktela account?

Yes! Use the list_tickets capability. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.

How do I create a new contact in the Daktela CRM?

Use the create_contact action. Provide the first name, last name, and optional email or phone number to register the person in your CRM database instantly.

Is it possible to list the history of past phone calls via AI?

Absolutely. Use the list_call_history query. The agent will retrieve a detailed log of past voice interactions, including participants and durations.

An astronaut overseeing a futuristic data hub

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Connect Daktela to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage customer support and CRM data through natural conversation.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Daktela.

01
Create ticket
This capability creates a new support ticket in Daktela. Use it to log a fresh customer issue immediately.
02
Create contact
This capability adds a new contact to your CRM. Use it to build your customer database on the fly.
03
Get ticket
This capability pulls the full details for a specific ticket. Use it when you need to deep dive into a single case.
04
List accounts
This capability lists your CRM accounts. Use it to manage company-level records.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Daktela.

05
List activities
This capability pulls a list of recent activities from your Daktela center. It helps you see what's happening across all channels right now.
06
List call history
This capability retrieves your Daktela call logs. Use it to review past phone interactions.
07
List contacts
This capability lists your CRM contacts. It's how you view your existing customer directory.
08
List email history
This capability fetches your email interaction history. Use it to track previous email threads.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Daktela.

09
List tickets
This capability provides a list of support tickets. Use it to monitor the status of open cases.
10
List users
This capability lists the users in your Daktela system. It's useful for checking agent availability or permissions.
11
Get me
This capability retrieves your own authenticated user profile. Use it to check your own system permissions.
12
List queues
This capability shows your configured contact center queues. It helps you see how work is distributed.

Real work

What teams actually run

Rapid Ticket Logging

A customer calls with a problem, and you immediately tell your agent to create a ticket and link it to their CRM profile.

Customer History Review

Before responding to a chat, you ask your agent to pull the last three emails from that specific contact.

Queue Oversight

A manager asks the agent to list current queues to see if any specific channel is getting overwhelmed.

CRM Maintenance

You tell your agent to create a new company account and contact after a successful sales call.

Automate a task

Put Daktela to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Daktela works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Daktela to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

892ms average. Fast in production.

Daktela is checked daily against the live service.

Daily averagePeak 1118ms

Oct 3Today

Fastest day: 608ms
Slowest day: 1118ms
14-day trend: Slowing+10%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Daktela, so you can see the experience inside your AI.

It does not authenticate your account with Daktela. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Daktela Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Daktela capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "daktela-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Daktela in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Daktela owners hand off.

This MCP is built for teams running high-volume omnichannel support centers who want to manage their workflow through an AI interface.

01
Support Team Leads
They use the agent to check ticket statuses and monitor queue volumes.
02
Customer Service Agents
They use the agent to create CRM contacts and log activities without leaving their workspace.
03
Operations Managers
They use the agent to verify call history and check agent distribution metadata.

FAQ

Questions Daktela owners ask.

01
How do I connect my Daktela account?
You need your Daktela Domain and Access Token, which you can find in your Daktela user settings. Once you enter these into the Vinkius setup, you're ready to go.
02
Which AI clients can I use with this MCP?
You can use this MCP with any compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I manage my CRM through the AI?
Yes, the MCP includes capabilities to list accounts and create new contacts directly in your Daktela CRM.
04
Does this work for phone calls?
Yes, the MCP can retrieve your call history and monitor real-time activities including phone interactions.
05
Is my data secure?
Vinkius hosts and manages the MCP, handling your credentials securely so you can connect your client once and start working.
06
Can I see all the open tickets in my Daktela account?
Yes! Use the list_tickets capability. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.
07
How do I create a new contact in the Daktela CRM?
Use the create_contact action. Provide the first name, last name, and optional email or phone number to register the person in your CRM database instantly.
08
Is it possible to list the history of past phone calls via AI?
Absolutely. Use the list_call_history query. The agent will retrieve a detailed log of past voice interactions, including participants and durations.

Explore

More in Communication Messaging

Connect Daktela to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Create ticket

Create contact

Get ticket

List accounts

05-08

List activities

List call history

List contacts

List email history

09-12

List tickets

List users

Get me

List queues

What teams actually run

Rapid Ticket Logging

Customer History Review

Queue Oversight

CRM Maintenance

Building your own app? The connector is yours to use.

Daktela Connector

Claude Desktop

Support Team Leads

Customer Service Agents

Operations Managers

How do I connect my Daktela account?

Which AI clients can I use with this MCP?

Can I manage my CRM through the AI?

Does this work for phone calls?

Is my data secure?

Can I see all the open tickets in my Daktela account?

How do I create a new contact in the Daktela CRM?

Is it possible to list the history of past phone calls via AI?

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