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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use 8x8 Contact Center with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Get instant operational insights without complex dashboards.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 3 capabilities

The complete 8x8 Contact Center capability set.

These are the exact actions your AI can choose when you ask it to work with 8x8 Contact Center.

Capability set01 / 01

01-03

3 capabilities in this set.

Part of 3 available through 8x8 Contact Center.

  1. 01

    Get realtime metrics

    Get live contact center metrics

  2. 02

    List agent interactions

    Filter by date to audit historical call resolution metadata. List historical agent interactions

  3. 03

    List queue metrics

    List historical queue performance

Observed, not estimated

867ms average. Fast in production.

8x8 Contact Center is checked daily against the live service.

Daily averagePeak 1028ms
Aug 20Today
Fastest day
662ms
Slowest day
1028ms
14-day trend
Slowing+18%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 3 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of 8x8 Contact Center, so you can see the experience inside your AI.

It does not authenticate your account with 8x8 Contact Center. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

8x8 Contact Center Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_1A2rrxWivItFS0Fw3zvy9BxK83bg9msPckXhoBQG/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — 8x8 Contact Center capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "8x8-contact-center-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_1A2rrxWivItFS0Fw3zvy9BxK83bg9msPckXhoBQG/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Who it's for

Built for the work 8x8 Contact Center owners hand off.

This MCP is built for teams that manage high-volume customer support operations. It gives supervisors and managers a single, conversational point of access to complex contact center data. You can audit performance and optimize staffing without needing to jump between multiple analytics dashboards.

  • 01

    Contact Center Supervisors

    Perform real-time pulse checks on queue health and agent status without complex dashboards.

  • 02

    Operations Managers

    Audit historical interaction logs and performance trends to optimize staffing levels.

  • 03

    Quality Assurance Teams

    Quickly retrieve specific agent interaction metadata for performance reviews.

  • 04

    Business Analysts

    Extract contact center metrics for reporting through natural language queries.

FAQ

Questions 8x8 Contact Center owners ask.

  • 01

    What kind of data can I get from this MCP?

    You can get live statistics for active queues and agents. You can also access aggregated historical performance data, and detailed logs of agent interactions, filtering by specific dates.

  • 02

    Does this work with my existing 8x8 setup?

    Yes, this MCP is designed to connect to your 8x8 Contact Center using your API Key and Client Secret. You'll need those credentials to authenticate the connection.

  • 03

    Can I check historical data?

    Absolutely. You can review historical agent interactions and queue performance. You can even filter these logs by specific date and time ranges.

  • 04

    Which AI clients can I use with this MCP?

    You can connect this MCP using any MCP-compatible client, including Claude, Cursor, and Windsurf. The connection process is managed through Vinkius.

  • 05

    Is this just for live metrics?

    No. While it provides real-time monitoring, its strength is in auditing. You can pull deep historical data on both queues and individual agents.

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