What AI clients can I use with this MCP?

You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.

Do I need special permissions in Five9?

Yes, you must ensure that your Five9 VCC user has the necessary QM permissions enabled for the connection to work.

How do I listen to the calls?

You can ask your agent to get a recording link. It will provide a secure, temporary URL that you can use to play the audio.

Is my data hosted by Vinkius?

Vinkius hosts the MCP and manages the connection and credentials so it is ready to use immediately upon subscription.

Can I submit new scores through my AI?

Yes, you can use the create_evaluation capability to submit new scores and feedback directly through your agent.

How do I get a link to listen to a specific call recording?

You can use the 'get_recording_link' capability by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.

Can I see the structure of an evaluation form before submitting a score?

Yes! The 'get_evaluation_form' capability retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.

Is there a way to track organization-wide quality trends?

Absolutely. Use the 'get_qm_summary' capability to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.

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Connect Five9 QM to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run agent evaluations and review recordings through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Five9 QM.

01
Get qm summary
This capability fetches high-level QM summary reports for your organization.
02
Get evaluation
This capability retrieves the specific details and scores of a single evaluation.
03
List calibrations
This capability lists all active and completed calibration sessions.
04
List evaluation forms
This capability shows all the evaluation forms currently in use.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Five9 QM.

05
List evaluations
This capability provides a list of all completed agent evaluations.
06
Get evaluation form
This capability retrieves the specific structure and questions of an evaluation form.
07
Get qm interaction
This capability fetches metadata for a specific interaction.
08
Get recording link
This capability generates a secure, temporary link to listen to an audio recording.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Five9 QM.

09
List qm agents
Use this to get a list of agents available for evaluation.
10
List qm interactions
This capability pulls a list of recorded interactions from your Five9 account.
11
List qm users
Use this to see all users currently in the QM system.
12
Create evaluation
This capability submits a new agent evaluation directly to Five9.

Real work

What teams actually run

Rapid Coaching

A Team Lead asks the agent for a specific agent's recent low-scoring call to prepare for a coaching session.

Compliance Auditing

A QA Analyst uses the agent to pull metadata and recordings for specific interactions to verify regulatory compliance.

Trend Analysis

A Manager asks the agent for a summary report to see if quality scores are improving across the department.

Form Setup

An administrator checks the structure of an existing evaluation form to ensure it meets new requirements.

Automate a task

Put Five9 QM to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Five9 QM works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Five9 QM to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

824ms average. Fast in production.

Five9 QM is checked daily against the live service.

Daily averagePeak 999ms

Oct 3Today

Fastest day: 679ms
Slowest day: 999ms
14-day trend: Slowing+29%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Five9 QM, so you can see the experience inside your AI.

It does not authenticate your account with Five9 QM. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Five9 QM Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Five9 QM capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Five9 QM in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Five9 QM owners hand off.

This MCP is built for contact center professionals who need to move between monitoring calls and analyzing data without switching tabs.

01
QA Analysts
They use the agent to pull interaction details and submit scores without leaving their workspace.
02
Contact Center Managers
They use the agent to get real-time quality scores and track calibration progress.
03
Team Leads
They use the agent to quickly find specific recordings for coaching sessions.

FAQ

Questions Five9 QM owners ask.

01
What AI clients can I use with this MCP?
You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.
02
Do I need special permissions in Five9?
Yes, you must ensure that your Five9 VCC user has the necessary QM permissions enabled for the connection to work.
03
How do I listen to the calls?
You can ask your agent to get a recording link. It will provide a secure, temporary URL that you can use to play the audio.
04
Is my data hosted by Vinkius?
Vinkius hosts the MCP and manages the connection and credentials so it is ready to use immediately upon subscription.
05
Can I submit new scores through my AI?
Yes, you can use the create_evaluation capability to submit new scores and feedback directly through your agent.
06
How do I get a link to listen to a specific call recording?
You can use the 'get_recording_link' capability by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.
07
Can I see the structure of an evaluation form before submitting a score?
Yes! The 'get_evaluation_form' capability retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.
08
Is there a way to track organization-wide quality trends?
Absolutely. Use the 'get_qm_summary' capability to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.

Explore

More in Industry Titans

Connect Five9 QM to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Get qm summary

Get evaluation

List calibrations

List evaluation forms

05-08

List evaluations

Get evaluation form

Get qm interaction

Get recording link

09-12

List qm agents

List qm interactions

List qm users

Create evaluation

What teams actually run

Rapid Coaching

Compliance Auditing

Trend Analysis

Form Setup

Building your own app? The connector is yours to use.

Five9 QM Connector

Claude Desktop

QA Analysts

Contact Center Managers

Team Leads

What AI clients can I use with this MCP?

Do I need special permissions in Five9?

How do I listen to the calls?

Is my data hosted by Vinkius?

Can I submit new scores through my AI?

How do I get a link to listen to a specific call recording?

Can I see the structure of an evaluation form before submitting a score?

Is there a way to track organization-wide quality trends?

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