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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Five9 QM with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage agent evaluations, review recorded interactions, and track quality metrics via AI agents with Five9 QM.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 12 capabilities

The complete Five9 QM capability set.

These are the exact actions your AI can choose when you ask it to work with Five9 QM.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Five9 QM.

  1. 01

    List qm interactions

    List recorded interactions

  2. 02

    List qm users

    List QM system users

  3. 03

    Create evaluation

    Submit a new evaluation

  4. 04

    Get evaluation form

    Get form structure

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Five9 QM.

  1. 05

    Get qm summary

    Get QM summary report

  2. 06

    Get recording link

    Get audio recording link

  3. 07

    List qm agents

    List evaluatable agents

  4. 08

    Get evaluation

    Get evaluation details

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Five9 QM.

  1. 09

    Get qm interaction

    Get interaction metadata

  2. 10

    List calibrations

    List calibration sessions

  3. 11

    List evaluation forms

    List evaluation forms

  4. 12

    List evaluations

    List agent evaluations

Observed, not estimated

837ms average. Fast in production.

Five9 QM is checked daily against the live service.

Daily averagePeak 1026ms
Aug 20Today
Fastest day
699ms
Slowest day
1026ms
14-day trend
Slowing+20%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Five9 QM, so you can see the experience inside your AI.

It does not authenticate your account with Five9 QM. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Five9 QM Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Five9 QM capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Five9 QM owners ask.

  • 01

    How do I get a link to listen to a specific call recording?

    You can use the 'get_recording_link' capability by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.

  • 02

    Can I see the structure of an evaluation form before submitting a score?

    Yes! The 'get_evaluation_form' capability retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.

  • 03

    Is there a way to track organization-wide quality trends?

    Absolutely. Use the 'get_qm_summary' capability to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.

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