How do I connect my Freshservice account?

You need your Freshservice Domain prefix and an API Key from your Profile Settings. Once you enter these into Vinkius, the connection is ready.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I create new tickets through my AI agent?

Yes, you can use the create_itsm_ticket capability to open new incidents directly through your conversation.

Does this MCP handle asset management?

Yes, it includes capabilities to list IT assets and retrieve specific metadata for items in your CMDB.

Vinkius hosts the MCP and manages your credentials securely so you can connect your client once and stay connected.

How do I get an API Key for Freshservice?

Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.

What is my 'Domain prefix'?

Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').

Can I view my CMDB assets via the agent?

Yes! Use the 'list_it_assets' capability to retrieve your hardware and software inventory from the Freshservice CMDB.

Is it possible to track change management requests?

Yes, the 'list_change_requests' capability allows you to monitor all change tickets to ensure proper IT governance and stability.

An astronaut overseeing a futuristic data hub

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Connect Freshservice to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire service desk through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Freshservice.

01
Check itsm status
Verifies the current status of your helpdesk.
02
Get asset details
Retrieves specific metadata for an IT asset.
03
Get requester details
Fetches metadata for a specific user or requester.
04
Get ticket details
Pulls full metadata for a specific IT ticket.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Freshservice.

05
List change requests
Provides a list of all current IT change requests.
06
List requesters
Returns a list of all end-users in the system.
07
Create itsm ticket
Opens a new IT incident ticket in Freshservice.
08
List it assets
Shows the full inventory of IT assets.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Freshservice.

09
List it problems
Lists all recorded problem records.
10
List it releases
Retrieves a list of IT release records.
11
List itsm tickets
Displays a list of all IT service desk tickets.
12
List support agents
Lists all IT agents configured in the platform.

Real work

What teams actually run

Rapid Incident Response

An agent quickly pulls ticket details and requester info to resolve an issue faster.

Asset Auditing

A technician checks specific hardware metadata using the agent instead of searching the CMDB manually.

Change Management Oversight

A manager monitors the status of pending change requests through their AI client.

Workload Monitoring

An admin lists support agents to see who is assigned to specific tasks.

Automate a task

Put Freshservice to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Freshservice works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Freshservice to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

912ms average. Fast in production.

Freshservice is checked daily against the live service.

Daily averagePeak 1028ms

Oct 3Today

Fastest day: 783ms
Slowest day: 1028ms
14-day trend: Slowing+10%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Freshservice, so you can see the experience inside your AI.

It does not authenticate your account with Freshservice. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Freshservice Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Freshservice capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "freshservice-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Freshservice in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Freshservice owners hand off.

This MCP is built for IT professionals who need to interact with Freshservice without leaving their primary development or communication capabilities.

01
IT Managers
They use the agent to check incident volumes and change request statuses.
02
Service Desk Agents
They get real-time ticket and requester details via simple commands.
03
System Administrators
They automate the retrieval of asset metadata and release records.

FAQ

Questions Freshservice owners ask.

01
How do I connect my Freshservice account?
You need your Freshservice Domain prefix and an API Key from your Profile Settings. Once you enter these into Vinkius, the connection is ready.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I create new tickets through my AI agent?
Yes, you can use the create_itsm_ticket capability to open new incidents directly through your conversation.
04
Does this MCP handle asset management?
Yes, it includes capabilities to list IT assets and retrieve specific metadata for items in your CMDB.
05
Is my data secure?
Vinkius hosts the MCP and manages your credentials securely so you can connect your client once and stay connected.
06
How do I get an API Key for Freshservice?
Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.
07
What is my 'Domain prefix'?
Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').
08
Can I view my CMDB assets via the agent?
Yes! Use the 'list_it_assets' capability to retrieve your hardware and software inventory from the Freshservice CMDB.
09
Is it possible to track change management requests?
Yes, the 'list_change_requests' capability allows you to monitor all change tickets to ensure proper IT governance and stability.

Explore

More in Cloud Infrastructure

Connect Freshservice to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Check itsm status

Get asset details

Get requester details

Get ticket details

05-08

List change requests

List requesters

Create itsm ticket

List it assets

09-12

List it problems

List it releases

List itsm tickets

List support agents

What teams actually run

Rapid Incident Response

Asset Auditing

Change Management Oversight

Workload Monitoring

Building your own app? The connector is yours to use.

Freshservice Connector

Claude Desktop

IT Managers

Service Desk Agents

System Administrators

How do I connect my Freshservice account?

Which AI clients can I use with this MCP?

Can I create new tickets through my AI agent?

Does this MCP handle asset management?

Is my data secure?

How do I get an API Key for Freshservice?

What is my 'Domain prefix'?

Can I view my CMDB assets via the agent?

Is it possible to track change management requests?

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