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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Freshservice with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage your IT service desk, track tickets, and oversee assets via AI agents with Freshservice.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 12 capabilities

The complete Freshservice capability set.

These are the exact actions your AI can choose when you ask it to work with Freshservice.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Freshservice.

  1. 01

    Check itsm status

    Verify helpdesk status

  2. 02

    Get asset details

    Get asset metadata

  3. 03

    Get requester details

    Get user metadata

  4. 04

    Get ticket details

    Get ticket metadata

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Freshservice.

  1. 05

    List change requests

    List IT changes

  2. 06

    List requesters

    List end-users

  3. 07

    Create itsm ticket

    Open an IT ticket

  4. 08

    List it assets

    List IT assets

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Freshservice.

  1. 09

    List it problems

    List problem records

  2. 10

    List it releases

    List release records

  3. 11

    List itsm tickets

    List IT tickets

  4. 12

    List support agents

    List IT agents

Observed, not estimated

860ms average. Fast in production.

Freshservice is checked daily against the live service.

Daily averagePeak 1140ms
Aug 20Today
Fastest day
721ms
Slowest day
1140ms
14-day trend
Slowing+16%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Freshservice, so you can see the experience inside your AI.

It does not authenticate your account with Freshservice. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Freshservice Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Freshservice capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "freshservice-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Freshservice owners ask.

  • 01

    How do I get an API Key for Freshservice?

    Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.

  • 02

    What is my 'Domain prefix'?

    Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').

  • 03

    Can I view my CMDB assets via the agent?

    Yes! Use the 'list_it_assets' capability to retrieve your hardware and software inventory from the Freshservice CMDB.

  • 04

    Is it possible to track change management requests?

    Yes, the 'list_change_requests' capability allows you to monitor all change tickets to ensure proper IT governance and stability.

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