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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Freshworks with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Manage unified CRM and support via Freshworks. track sales deals and accounts, handle helpdesk tickets, and manage contacts directly from any AI agent.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 9 capabilities

The complete Freshworks capability set.

These are the exact actions your AI can choose when you ask it to work with Freshworks.

Capability set01 / 03

01-03

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 01

    List companies

    List all companies

  2. 02

    List helpdesk contacts

    List helpdesk contacts

  3. 03

    List deals

    List all sales deals

Capability set02 / 03

04-06

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 04

    Get ticket

    Get ticket details

  2. 05

    List accounts

    List all sales accounts

  3. 06

    List agents

    List all support agents

Capability set03 / 03

07-09

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 07

    List CRM contacts

    List CRM contacts

  2. 08

    List groups

    List all agent groups

  3. 09

    List tickets

    List all helpdesk tickets

Observed, not estimated

816ms average. Fast in production.

Freshworks is checked daily against the live service.

Daily averagePeak 990ms
Aug 20Today
Fastest day
677ms
Slowest day
990ms
14-day trend
Stable-1%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 9 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Freshworks, so you can see the experience inside your AI.

It does not authenticate your account with Freshworks. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Freshworks Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Freshworks capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Freshworks owners ask.

  • 01

    Can my agent list both sales deals and support tickets via Freshworks?

    Yes. This server provides capabilities for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.

  • 02

    How do I check the health of a specific sales account via chat?

    Use the 'list_accounts' capability to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.

  • 03

    Can I audit agent groups and their queues through the agent?

    Absolutely. Use the 'list_groups' capability. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.

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