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Connect Freshworks to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your sales pipeline and helpdesk directly from your AI client.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 9 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-03

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 01

    List tickets

    This capability fetches all active helpdesk tickets.

  2. 02

    List groups

    Use this to see all the agent groups configured in your support setup.

  3. 03

    List agents

    Retrieve a list of all support agents assigned to your helpdesk.

Capability set02 / 03

04-06

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 04

    Get ticket

    Get specific details for a single helpdesk ticket.

  2. 05

    List helpdesk contacts

    Use this to get a list of all contacts registered in the helpdesk partition.

  3. 06

    List companies

    This capability pulls a list of all companies in your Freshworks account.

Capability set03 / 03

07-09

3 capabilities in this set.

Part of 9 available through Freshworks.

  1. 07

    List CRM contacts

    This capability pulls the list of contacts stored in your CRM partition.

  2. 08

    List deals

    This capability retrieves all sales deals from your CRM to track your pipeline.

  3. 09

    List accounts

    This capability lists all sales accounts currently in your CRM.

Real work

What teams actually run

01

Sales Pipeline Checks

Ask your agent for a summary of open deals to prepare for a sales meeting.

02

Support Queue Monitoring

Check the status of recent tickets to see if high priority issues are being handled.

03

Customer 360 View

Get a full picture of a client by pulling their CRM contact info and support history at once.

04

Team Management

Audit support agent groups and configurations through your AI client.

Automate a task

Put Freshworks to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Freshworks works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Freshworks to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

805ms average. Fast in production.

Freshworks is checked daily against the live service.

Daily averagePeak 989ms
Oct 3Today
Fastest day
639ms
Slowest day
989ms
14-day trend
Slowing+29%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 9 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Freshworks, so you can see the experience inside your AI.

It does not authenticate your account with Freshworks. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Freshworks Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Freshworks capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ulMj5ZxlJAKwWXFIHqQ58E0v87orBfw8D8sXfeo7/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Freshworks in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Freshworks owners hand off.

This MCP is built for teams that live in Freshworks and want to use AI to interact with their data.

  • 01

    Sales Managers

    They use the agent to monitor deal health and account status without opening the CRM.

  • 02

    Support Leads

    They use the agent to track ticket volumes and manage agent groups via chat.

  • 03

    Customer Success Teams

    They use the agent to pull combined sales and support histories for quick resolution.

  • 04

    Operations Teams

    They use the agent to audit company structures and verify contact records.

FAQ

Questions Freshworks owners ask.

  • 01

    How do I connect my Freshworks account?

    You need your Freshworks Domain prefix and your API Key from your Profile Settings. Once you enter these in Vinkius, you can connect your AI client immediately.

  • 02

    Which AI clients can I use with this MCP?

    You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Can I access both CRM and Helpdesk data?

    Yes, this MCP provides capabilities to manage both the sales CRM partition and the helpdesk partition.

  • 04

    Do I need to host the MCP myself?

    No, Vinkius hosts and manages the MCP for you, so it is ready to use as soon as you connect.

  • 05

    Can I see specific ticket details?

    Yes, you can use the get_ticket capability to retrieve full details for specific helpdesk tickets.

  • 06

    Can my agent list both sales deals and support tickets via Freshworks?

    Yes. This server provides capabilities for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.

  • 07

    How do I check the health of a specific sales account via chat?

    Use the 'list_accounts' capability to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.

  • 08

    Can I audit agent groups and their queues through the agent?

    Absolutely. Use the 'list_groups' capability. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.

Explore

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