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Connect Helpshift to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage customer issues and user profiles through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 11 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 01

    Get bulk task status

    This capability checks the progress of a bulk profile operation. It lets you monitor whether large user updates are finished or still running.

  2. 02

    List faq sections

    This capability lists all your FAQ categories and sections. Use it to see how your help documentation is organized.

  3. 03

    Update issue status

    This capability changes the status of a specific support issue. You can mark tickets as Resolved or Rejected through your agent.

  4. 04

    Get issue details

    This capability retrieves full metadata for a single support issue. It provides the specific context you need to understand a customer's problem.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 05

    Create issue

    This capability generates a new support ticket in Helpshift. You provide the app ID, title, and body to start a new conversation.

  2. 06

    Get issue audit logs

    This capability pulls the action history for a specific issue. Use it to see who changed a ticket or when a status was updated.

  3. 07

    Add issue message

    This capability sends a new message to an existing support issue. It allows your agent to reply to customers in their app.

  4. 08

    Bulk user action

    This capability executes bulk profile operations via the User Hub v2 API. It processes multiple user updates at once using a JSON payload.

Capability set03 / 03

09-11

3 capabilities in this set.

Part of 11 available through Helpshift.

  1. 09

    List registered apps

    This capability shows all applications registered in your Helpshift account. Use it to ensure your agent is targeting the right app ID.

  2. 10

    List faqs

    This capability retrieves a list of all published FAQ articles. It helps you verify what content is currently live for users.

  3. 11

    List issues

    This capability pulls a list of support tickets from your dashboard. It is the fastest way to monitor current support volume.

Real work

What teams actually run

01

Rapid Issue Resolution

A support lead uses the agent to quickly check an issue's history and send a follow up message to a user.

02

Bulk User Updates

An operations specialist triggers a large batch of profile changes and monitors the task status through the agent.

03

FAQ Maintenance

A product manager checks the list of published FAQ articles to ensure users have the right information.

04

Bug Tracking

A developer monitors incoming support issues to identify emerging app crashes or bugs.

Automate a task

Put Helpshift to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Helpshift works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Helpshift to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

894ms average. Fast in production.

Helpshift is checked daily against the live service.

Daily averagePeak 1071ms
Oct 3Today
Fastest day
686ms
Slowest day
1071ms
14-day trend
Slowing+8%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 11 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Helpshift, so you can see the experience inside your AI.

It does not authenticate your account with Helpshift. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Helpshift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Helpshift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "helpshift-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Helpshift in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Helpshift owners hand off.

This MCP is built for teams managing mobile or web support through the Helpshift platform.

  • 01

    Support Managers

    They use the agent to pull issue transcripts and audit logs for complex cases.

  • 02

    Mobile Product Teams

    They monitor bug reports and user feedback directly within their development workflow.

  • 03

    Customer Success Ops

    They automate large user profile updates and identity syncs using bulk capabilities.

FAQ

Questions Helpshift owners ask.

  • 01

    How do I connect my Helpshift account?

    You subscribe to the MCP on Vinkius and enter your Helpshift API Key and Domain. Once connected, you can use it immediately in any compatible client.

  • 02

    Can I reply to customers using this MCP?

    Yes. You can use the add_issue_message capability to send replies directly to existing support issues.

  • 03

    Does this support bulk user updates?

    Yes. The bulk_user_action capability allows you to perform multiple profile operations at once using the User Hub v2 API.

  • 04

    Which AI clients can I use with this?

    You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.

  • 05

    Can I see the history of a support ticket?

    Yes. The get_issue_audit_logs capability lets you retrieve the full action history for any specific issue.

  • 06

    How do I find my Helpshift API Key?

    Log in to your Helpshift dashboard, go to Settings > API, and you will find your API Key listed there. This key is used as the username for Basic Authentication.

  • 07

    What is the 'Domain' in the setup?

    The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).

  • 08

    Can I see the history of actions taken on an issue?

    Yes! Use the get_issue_audit_logs capability (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

  • 09

    Is the integration secure for support data?

    Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

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