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Use Helpshift with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Automate mobile and web support via Helpshift. manage issues, FAQs, and user profiles directly from any AI agent.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 11 capabilities

The complete Helpshift capability set.

These are the exact actions your AI can choose when you ask it to work with Helpshift.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 01

    List faq sections

    List FAQ categories/sections

  2. 02

    Update issue status

    Update the status of an issue (e.g., Resolved, Rejected)

  3. 03

    Bulk user action

    Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

  4. 04

    Get issue details

    Get detailed information about a specific issue

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 11 available through Helpshift.

  1. 05

    Add issue message

    Pass the message details as a JSON string in "body_json". Add a message to an existing issue

  2. 06

    Create issue

    Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

  3. 07

    Get issue audit logs

    Retrieve the action history for a specific issue

  4. 08

    Get bulk task status

    Check the status of a bulk profile operation

Capability set03 / 03

09-11

3 capabilities in this set.

Part of 11 available through Helpshift.

  1. 09

    List faqs

    List all published FAQ articles

  2. 10

    List issues

    Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

  3. 11

    List registered apps

    List all applications registered in your Helpshift dashboard

Observed, not estimated

854ms average. Fast in production.

Helpshift is checked daily against the live service.

Daily averagePeak 1041ms
Aug 20Today
Fastest day
729ms
Slowest day
1041ms
14-day trend
Slowing+11%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 11 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Helpshift, so you can see the experience inside your AI.

It does not authenticate your account with Helpshift. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Helpshift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Helpshift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "helpshift-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Helpshift owners ask.

  • 01

    How do I find my Helpshift API Key?

    Log in to your Helpshift dashboard, go to Settings > API, and you will find your API Key listed there. This key is used as the username for Basic Authentication.

  • 02

    What is the 'Domain' in the setup?

    The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).

  • 03

    Can I see the history of actions taken on an issue?

    Yes! Use the get_issue_audit_logs capability (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

  • 04

    Is the integration secure for support data?

    Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

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