How do I connect Zendesk QA to my AI client?

You subscribe to the MCP on Vinkius and provide your Zendesk Subdomain and QA API Token. Once connected, your AI client can immediately use the capabilities.

Can I import tickets from other platforms?

Yes, you can use the agent to import conversation data from external platforms into Zendesk QA for grading.

IQS stands for Internal Quality Score, which is the metric used within Zendesk QA to grade conversations.

Which AI clients can use this MCP?

This MCP works with any compatible client, including Claude, Cursor, and Windsurf.

Can I delete data using the AI?

Yes, you can use a command to permanently remove specific ticket data from the QA platform.

How do I find my Workspace ID?

Use the list_qa_workspaces capability to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a params string (e.g., fromDate=2023-01-01&toDate=2023-01-31) to the list reviews capabilities to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

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Connect Zendesk QA (Klaus) to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage your support quality assurance directly through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 7 capabilities

We ship only the actions that matter.

Capability set01 / 02

01-04

4 capabilities in this set.

Part of 7 available through Zendesk QA (Klaus).

01
Import qa users
Syncs your agents and managers into the Zendesk QA platform.
02
Delete qa tickets
Removes specific ticket data from your QA records.
03
Import qa tickets
Brings conversation data into Zendesk QA so it can be reviewed.
04
List all reviews
Retrieves all quality assurance reviews across your entire account.

Capability set02 / 02

05-07

3 capabilities in this set.

Part of 7 available through Zendesk QA (Klaus).

05
Search qa conversations
Searches through your graded conversations to find specific interactions.
06
List workspace reviews
Fetches all reviews belonging to a specific workspace.
07
List qa workspaces
Lists all available workspaces to help you identify the correct IDs for your tasks.

Real work

What teams actually run

Trend Monitoring

Ask your agent to pull recent IQS scores to see if support quality is improving or dropping.

Agent Coaching

Quickly find specific reviews for an agent to prepare for a feedback session.

Data Syncing

Use the agent to import new conversation data from other systems for grading.

Audit Cleanup

Tell your agent to delete specific ticket records that are no longer needed in the QA platform.

Automate a task

Put Zendesk QA (Klaus) to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Zendesk QA (Klaus) works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Zendesk QA (Klaus) to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

883ms average. Fast in production.

Zendesk QA (Klaus) is checked daily against the live service.

Daily averagePeak 1270ms

Oct 3Today

Fastest day: 726ms
Slowest day: 1270ms
14-day trend: Slowing+65%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 7 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zendesk QA (Klaus), so you can see the experience inside your AI.

It does not authenticate your account with Zendesk QA (Klaus). Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zendesk QA (Klaus) Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Zendesk QA (Klaus) capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "zendesk-qa-klaus-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6Az7qvnBaKA7M6YmaUS0u8asTbMgZZcYODH2bkC5/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Zendesk QA (Klaus) in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Zendesk QA (Klaus) owners hand off.

This MCP is built for support leadership and operations teams who need to interact with quality data without manual exports.

01
QA Managers
They use the agent to export review data and monitor quality trends.
02
Support Leads
They use the agent to quickly find agent reviews and identify coaching needs.
03
Operations Teams
They use the agent to automate the sync of external ticket data into Zendesk QA.

FAQ

Questions Zendesk QA (Klaus) owners ask.

01
How do I connect Zendesk QA to my AI client?
You subscribe to the MCP on Vinkius and provide your Zendesk Subdomain and QA API Token. Once connected, your AI client can immediately use the capabilities.
02
Can I import tickets from other platforms?
Yes, you can use the agent to import conversation data from external platforms into Zendesk QA for grading.
03
What is IQS?
IQS stands for Internal Quality Score, which is the metric used within Zendesk QA to grade conversations.
04
Which AI clients can use this MCP?
This MCP works with any compatible client, including Claude, Cursor, and Windsurf.
05
Can I delete data using the AI?
Yes, you can use a command to permanently remove specific ticket data from the QA platform.
06
How do I find my Workspace ID?
Use the list_qa_workspaces capability to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.
07
Can I export reviews for a specific date range?
Yes, you can provide a params string (e.g., fromDate=2023-01-01&toDate=2023-01-31) to the list reviews capabilities to filter by date.
08
What is the difference between the Export and Import APIs?
The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

Explore

More in Customer Support

Connect Zendesk QA (Klaus) to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Import qa users

Delete qa tickets

Import qa tickets

List all reviews

05-07

Search qa conversations

List workspace reviews

List qa workspaces

What teams actually run

Trend Monitoring

Agent Coaching

Data Syncing

Audit Cleanup

Building your own app? The connector is yours to use.

Zendesk QA (Klaus) Connector

Claude Desktop

QA Managers

Support Leads

Operations Teams

How do I connect Zendesk QA to my AI client?

Can I import tickets from other platforms?

What is IQS?

Which AI clients can use this MCP?

Can I delete data using the AI?

How do I find my Workspace ID?

Can I export reviews for a specific date range?

What is the difference between the Export and Import APIs?

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