• NEW CONTENT
  • AUDIT
  • FIXES
  • HUMAN

How to update your knowledge base with your AI

Connect Ada to your AI client once. From then on, you can manage your entire help center through a simple chat interface.

Ask AI about this page

Short answer

How can I update my knowledge base using my AI?

You can add new help articles or view your existing ones by talking to your agent. This allows you to fix incorrect information or add new topics without leaving your chat window. You'll get immediate access to your documentation management.

Knowledge management outcomes

Where your documentation lands.

What happens when you manage your documentation through the agent.

NEW CONTENT

Instant article creation

Your agent writes and saves new help articles directly to your knowledge base. You get fresh documentation without manual entry.

AUDIT

Current article list

The agent pulls a full list of your existing articles. You can see exactly what your AI is currently using to answer questions.

FIXES

Correcting errors

When you spot a wrong answer, you can instruct the agent to add a new article that overrides the old info. This keeps your support accurate.

HUMAN

Manual review needed

The agent cannot delete or bulk-edit existing articles. You'll need to log in to your help center dashboard for those specific administrative tasks.

The workflow

What your AI does when you request a knowledge update.

The agent acts as a bridge between your chat and your help center documentation.

  1. Check existing docs

    The agent scans your current help center to see what information is already available to it.

    list_articles

  2. Draft new information

    You tell the agent what needs to be added, and it prepares the content for your knowledge base.

    create_article

  3. Save the update

    The agent pushes the new article into your system so it becomes part of the active knowledge base.

    create_article

  4. Verify the change

    The agent checks the list again to confirm the new article is present and ready to be used for customer queries.

    list_articles

Try it

Copy these to start.

Use these prompts to trigger the Ada connector immediately.

Starting points

These are basic commands. Swap out the bracketed text with your specific topic or article title.

Ada Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_AzLRmp3uK52IN3iowI4nfLlOj7D2qBhC9fZYSMTS/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Ada capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "ada-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_AzLRmp3uK52IN3iowI4nfLlOj7D2qBhC9fZYSMTS/mcp"
    }
  }
}
Copy into chat04

  • List all my current help articles so I can see what you know.

  • Create a new help article about our refund policy for the knowledge base.

  • Check the existing articles to see if we have anything on shipping rates.

  • Add a new article to the knowledge base regarding the new subscription tier.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Ada once, then ask.

Just click the link to connect your account. Your credentials stay encrypted and secure, and you can find the full technical details on the Connector page.

Connect Ada to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete old articles?

    No. The agent can only create new articles or list what is already there. You must delete articles manually in your help center.

  • 02

    Can I edit an existing article through the chat?

    No. The agent cannot modify the text of an existing article. You can only create a new one to provide updated information.

  • 03

    How does the AI know which articles to use?

    The agent uses the articles it finds when it lists your knowledge base to inform its responses.

  • 04

    Do I need to provide the full HTML for an article?

    No. You can just describe the information you want to include, and the agent will handle the creation process.

  • 05

    Can the AI see my private customer data?

    No. The agent only has access to the help articles you manage through the Ada connector.

  • More questions about Ada? See everything the Ada Connector can do

Connect Ada to Claude, Cursor, ChatGPT & more