• STAFF
  • TEAMS
  • DETAILS
  • HUMAN

How to check team availability with your AI

Connect Aircall to your AI client once. After that, you can ask questions about your staff and team structures without opening the dashboard.

Ask AI about this page

Short answer

Can I ask my AI who is available on Aircall?

Yes. Your AI uses Aircall data to identify specific users and their assigned teams. You'll get instant answers on departmental setups and staff lists.

Where every query lands.

Information outcomes

Your AI translates your questions into specific data lookups.

STAFF

User lists

The AI pulls a full list of people in your account. You'll know exactly who is registered in the system.

TEAMS

Departmental views

Get a breakdown of how your teams are organized. This shows you which groups exist within Aircall.

DETAILS

Individual profiles

The AI fetches specific information about a single person. This helps you find specific user attributes quickly.

HUMAN

Manual intervention

If you need to change a user's status or move them to a new team, you'll still need to use the Aircall dashboard.

The workflow

What your AI does when the request arrives.

The AI maps your natural language to specific Aircall data points.

  1. Identify the target

    The AI first looks for the specific people or groups you mentioned in your prompt.

    list_users

  2. Verify team structure

    It checks the existing departmental groupings to see where people belong.

    list_teams

  3. Fetch specific data

    Once it finds the right person, it pulls their specific account details.

    get_user_details

  4. Deliver the answer

    The AI presents the availability or team info in a plain text response.

    list_users

Try it

Copy these to start.

Use these prompts to test the connection.

Starting points

Swap out the names in these prompts for your actual team members or department names.

Aircall Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ETVhJrvL5GimAmnahIOEU1A3eMM4d8pH7Yagdb6b/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Aircall capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "aircall-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ETVhJrvL5GimAmnahIOEU1A3eMM4d8pH7Yagdb6b/mcp"
    }
  }
}
Copy into chat04

  • Who is currently in the Sales team on Aircall?

  • List all the users in my Aircall account.

  • Which team does Sarah Jenkins belong to?

  • Show me all the different teams set up in Aircall.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Aircall once, then ask.

Follow the link to authorize the connection. Your login stays encrypted, and you can immediately start chatting with your AI about your Aircall data.

Connect Aircall to your AI

FAQ

Common questions

  • 01

    Can the AI change a user's team assignment?

    No. The AI can only read existing team and user data. You must make changes manually in Aircall.

  • 02

    Can I ask about specific user phone numbers?

    Yes, if that information is included in the user's profile data.

  • 03

    Can the AI delete users from my account?

    No. This MCP only has permission to read data, not to delete or modify account settings.

  • 04

    Does the AI know if a user is currently on a call?

    The AI can see user and team lists, but it does not have a tool to monitor live call status.

  • 05

    How does the AI know which teams exist?

    It uses the list_teams capability to pull the current organizational structure from Aircall.

  • More questions about Aircall? The Connector page answers them. See everything the Aircall Connector can do

Connect Aircall to Claude, Cursor, ChatGPT & more