• TEXT
  • MEDIA
  • TARGETED
  • HUMAN

How to automate transactional alerts with your AI

Connect AT&T Messaging once. From then on, your agent handles the heavy lifting of customer notifications.

Ask AI about this page

Short answer

How can I use my AI to send automated customer alerts?

Your AI uses the AT&T Messaging MCP to trigger text and media messages based on your instructions. You can send plain text updates or rich media notifications to specific phone numbers. Here is how the process works.

Notification outcomes

Messaging results

What happens when your AI triggers a message.

TEXT

Instant SMS updates

The AI sends plain text messages for quick updates like order confirmations. Customers get the info immediately on their phones.

MEDIA

Rich MMS notifications

Your agent sends images or media files alongside text. This is great for sending product photos or digital receipts.

TARGETED

Individual messaging

The AI targets specific phone numbers provided in your data. It doesn't blast a list; it talks to one person at a time.

HUMAN

Manual review needed

You decide when the AI should stop and ask you for approval. This keeps sensitive or high-value messages under your control.

The workflow

What your AI does when a notification is triggered.

The AI acts as the bridge between your data and the customer's phone.

  1. Analyze the trigger

    Your AI reads your order logs or shipping data to identify which customer needs an update.

    send_sms

  2. Compose the message

    The agent writes a personalized message based on the specific order details it found.

    send_smssend_mms

  3. Send text alerts

    The AI sends a standard text message to the customer's mobile number.

    send_sms

  4. Send media alerts

    For richer updates, the AI attaches images or files to the notification.

    send_mms

Try it

Copy these to start.

Use these prompts to kick off your first automated alert.

Starting points

These are opening lines. Replace the bracketed info with your actual data sources like a Google Sheet or a CRM.

AT&T Messaging Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_lJs6G5NcqFGAXQQ3PWI2viBJnl3M7Pys5J9ZRcNq/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — AT&T Messaging capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "att-messaging-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_lJs6G5NcqFGAXQQ3PWI2viBJnl3M7Pys5J9ZRcNq/mcp"
    }
  }
}
Copy into chat04

  • Send an SMS to 555-0123 letting them know their order #9982 has shipped.

  • Send an MMS with this product image to the customer listed in my shipping sheet.

  • Check my recent orders in the CRM and send a text update to anyone whose package is delayed.

  • Draft a shipping alert for the contact in my contacts list and ask me before sending.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect AT&T Messaging once, then ask.

Just click to connect. Your credentials stay encrypted and secure, and you can start messaging immediately through your preferred AI client.

Connect AT&T Messaging to your AI

FAQ

How the messaging works

  • 01

    Can the AI send messages to an entire email list?

    No. The AI can only send messages to valid phone numbers using the SMS and MMS tools.

  • 02

    Does the AI decide which messages are sent automatically?

    You control the logic. You tell the AI when to trigger a message, and you can instruct it to ask for your permission first.

  • 03

    Can the AI change my AT&T account settings?

    No. The AI only has permission to send messages through the provided tools. It cannot access or modify your account billing or plan details.

  • 04

    Can I send videos to customers?

    Yes, as long as you use the MMS capability to include the media file in the message.

  • 05

    Will the AI delete my customer contact list?

    No. The AI can read data to find phone numbers, but it has no tools to delete or modify your external databases or contact lists.

  • More questions about AT&T Messaging? The Connector page answers them. See everything the AT&T Messaging Connector can do

Connect AT&T Messaging to Claude, Cursor, ChatGPT & more