• ROOT CAUSE
  • STATUS
  • CONTEXT
  • HUMAN

How to triage active incidents with your AI

Connect Better Stack to your agent to automate the heavy lifting of incident investigation. Once connected, your agent can pull live error data and monitor details directly into your chat.

Ask AI about this page

Short answer

How do I triage active incidents with my AI?

Your agent uses Better Stack tools to fetch specific incident details and monitor states. It pulls the exact error payloads and technical context you need to find the root cause immediately. You get a clear breakdown of what went wrong.

Incident outcomes.

Where every issue lands.

The AI organizes incident data into actionable categories.

ROOT CAUSE

Identified error patterns

The agent analyzes error payloads to pinpoint exactly what failed. You get the specific technical reason behind the alert.

STATUS

Live incident state

The agent checks the current status of active issues. You'll know if a problem is still escalating or already resolving.

CONTEXT

Monitor health checks

The agent pulls data from the specific monitors involved. This shows you the broader system health surrounding the incident.

HUMAN

Manual intervention needed

The agent flags complex issues that require a person to step in. It highlights where the automated data ends and your expertise begins.

The workflow

What your AI does when the incident arrives.

The agent handles the data gathering so you can focus on the fix.

  1. Find active issues

    The agent scans your Better Stack account to find all currently running incidents.

    list_incidents

  2. Inspect the incident

    The agent pulls the specific technical payload and error details for a single issue.

    get_incident

  3. Check monitor health

    The agent looks up the specific monitor that triggered the alert to see its recent history.

    get_monitor

  4. Summarize findings

    The agent combines the incident data and monitor status into a single report for you.

    get_incident

Try it

Copy these to start.

Use these prompts to kick off an investigation.

Starting points

These are opening lines. Swap out the specific incident IDs or monitor names with your actual data.

Better Stack Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_xq7kQqt3rPeZjz6W7YzsnYg5qqlmUHoAnFRvYBQj/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Better Stack capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "better-stack-1-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_xq7kQqt3rPeZjz6W7YzsnYg5qqlmUHoAnFRvYBQj/mcp"
    }
  }
}
Copy into chat04

  • List all my active incidents in Better Stack.

  • Get the details for incident ID inc_12345 and tell me what happened.

  • Check the status of the 'api-gateway' monitor and find related incidents.

  • Summarize the error payload for the most recent incident.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Better Stack once, then ask.

One connection gives your agent access to your Better Stack data. Your login stays encrypted and secure on our side.

Connect Better Stack to your AI

FAQ

How this task behaves.

  • 01

    Can the AI resolve the incident for me?

    No. The agent can only read incident data and monitor status. You must manually resolve incidents in Better Stack.

  • 02

    Can the AI create new monitors?

    No. The available tools only allow the agent to list incidents, get incident details, and get monitor data.

  • 03

    Does the AI see all my historical data?

    The agent can access any incident or monitor data that the specific tools are able to retrieve.

  • 04

    Will the AI change my alert settings?

    No. The agent has read-only access to your incident and monitor information.

  • 05

    How does the agent know which incident to look at?

    You tell the agent which incident to inspect by providing the incident ID or asking it to list active ones first.

  • More questions about Better Stack? The Connector page answers them. See everything the Better Stack Connector can do

Connect Better Stack to Claude, Cursor, ChatGPT & more