• ERROR
  • STATUS
  • LOGS
  • HUMAN

How to debug failed message deliveries with your AI

Connect Bird to your AI client to turn messy delivery logs into clear answers. Once connected, your agent handles the heavy lifting of digging through message statuses.

Ask AI about this page

Short answer

Why did my message fail to deliver?

Your AI pulls the specific error codes and delivery logs directly from Bird to identify the exact cause of a rejection. You'll get a breakdown of status updates and error details for any specific message or batch.

Investigation outcomes

Where your debugging efforts land.

The AI categorizes the results of its investigation into these four areas.

ERROR

Root cause identified

The AI uses message details to find specific rejection reasons like invalid numbers or blocked content. You get the exact error code returned by Bird.

STATUS

Real-time delivery state

Your agent checks the current stage of a message in the delivery pipeline. You'll know if it's still pending, delivered, or permanently failed.

LOGS

Message history review

The AI scans through recent communication attempts to find patterns in failures. This helps you see if a specific channel or recipient is having systemic issues.

HUMAN

Manual intervention needed

If the error is due to a user-side issue like an invalid phone number, the AI flags it for you to fix manually. It won't attempt to change recipient data.

The workflow

What your AI does when a delivery fails.

Instead of you clicking through dashboards, your agent performs the lookup and analysis.

  1. Scan recent activity

    The AI looks through your recent communication history to find the specific failed attempts you're asking about.

    list_messages

  2. Isolate the failure

    Once it finds the right message, the AI pulls the deep technical data for that specific event.

    get_message_details

  3. Interpret error codes

    The agent reads the raw Bird response and translates technical rejection codes into plain English.

    get_message_details

  4. Report findings

    The AI presents the reason for the failure and suggests if the issue is with the recipient or the message content.

    list_messagesget_message_details

Try it

Copy these to start.

Use these prompts to trigger the investigation.

Starting points

These are just ways to start the conversation. Swap out the specific identifiers like phone numbers or message IDs with your actual data.

Bird (MessageBird) Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_PvwviQmJ0swwyBPGsM4VxSOrh0hlRnZeAKLCuFKZ/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Bird (MessageBird) capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "bird-omnichannel-communication-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_PvwviQmJ0swwyBPGsM4VxSOrh0hlRnZeAKLCuFKZ/mcp"
    }
  }
}
Copy into chat04

  • List my most recent messages sent via WhatsApp to see which ones failed.

  • Why did the message sent to +15550102030 fail to deliver?

  • Check the delivery status for the last batch of SMS messages I sent.

  • Find the error details for message ID msg_987654321.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Bird once, then ask.

You only need to link your Bird account one time. Your credentials stay encrypted and secure, and you can immediately start asking your AI about your message logs.

Connect Bird to your AI

FAQ

How the debugging works

  • 01

    Can the AI resend a failed message?

    No. The AI can only read message details and status. You have to trigger resends through your own Bird dashboard or workflow.

  • 02

    Can the AI change the recipient's phone number?

    No. The AI only has read access to message details. It cannot modify contact information or message content.

  • 03

    Can I see why a message was blocked by a carrier?

    Yes, if Bird provides the carrier rejection reason in the message details, your AI can retrieve and explain it to you.

  • 04

    Does the AI see all my messages?

    The AI only sees the data it requests through the tools you authorize it to use, such as specific message lists or individual details.

  • 05

    Can the AI delete failed messages from my logs?

    No. The AI has no capability to delete or modify any data within Bird.

  • More questions about Bird? The Connector page answers them. See everything the Bird Connector can do

Connect Bird (MessageBird) to Claude, Cursor, ChatGPT & more