• AUTOMATION
  • REPUTATION
  • DATA
  • HUMAN

How to automate customer review requests with your AI

Connect Birdeye to your agent to turn recent customer interactions into fresh reviews. Once connected, your AI handles the timing and delivery of feedback requests.

Ask AI about this page

Short answer

How can I use AI to ask customers for reviews?

Your AI agent uses Birdeye to identify recent customer check-ins and immediately triggers survey requests. This keeps your feedback loop tight without you having to manually track every visit. You'll see how the automation flows below.

The results of automation.

Where your feedback lands.

Running this task moves your feedback process from manual tracking to automated outreach.

AUTOMATION

Hands-off requests

The AI identifies when a customer has checked in and sends the survey. You don't have to watch the clock or manually trigger emails.

REPUTATION

Fresh reviews

By hitting customers while the experience is fresh, you get more consistent and higher quality feedback in Birdeye.

DATA

Organized feedback

All survey responses and check-in data land directly in your Birdeye dashboard for easy review.

HUMAN

Manual intervention

If a customer leaves a negative response, the AI stops. You decide how to handle sensitive feedback personally.

The workflow

What your AI does when a customer visits.

The AI acts as the bridge between a physical visit and a digital review.

  1. Detect check-ins

    The agent scans your recent activity to find customers who just finished their visit.

    customer_checkin

  2. Launch surveys

    Once a check-in is confirmed, the AI sends a survey request to the customer.

    trigger_survey

  3. Monitor responses

    The agent tracks which surveys were sent and which customers are responding.

    trigger_survey

  4. Flag issues

    The AI identifies specific feedback that requires a person to step in and resolve a problem.

    customer_checkin

Try it

Copy these to start.

Use these prompts to get your AI moving with Birdeye.

Starting points

These are ways to kick off the process. Swap out the specific business names or channels to match your setup.

Birdeye Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_NlD1NRH5iKkcki6BfJrvkyoAZ4EPFTedW5sd2jaN/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Birdeye capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "birdeye-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_NlD1NRH5iKkcki6BfJrvkyoAZ4EPFTedW5sd2jaN/mcp"
    }
  }
}
Copy into chat04

  • Check my Birdeye account for any recent customer_checkin events from this morning.

  • Trigger a survey for the last customer who checked in at the downtown location.

  • List all the customers who haven't received a survey after their recent check-in.

  • Find the most recent customer_checkin and send them a feedback survey via Birdeye.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Birdeye once, then ask.

Just link your account through the Vinkius dashboard. Your credentials stay encrypted, and you can start giving commands to your agent immediately.

Connect Birdeye to your AI

FAQ

How the automation behaves

  • 01

    Can the AI send the survey by itself?

    Yes, once you give the command or set the logic, the AI uses the trigger_survey tool to send the request.

  • 02

    Will the AI delete any existing customer data in Birdeye?

    No. The AI only has tools to check check-ins and trigger surveys. It cannot delete or modify your existing customer records.

  • 03

    Can the AI respond to negative reviews automatically?

    No. The AI is designed to trigger the request, but you should handle all direct customer communication and dispute resolutions yourself.

  • 04

    Does the AI know which customers checked in?

    Yes, it uses the customer_checkin tool to see who has recently visited your business.

  • 05

    Can I use this to send text messages?

    The AI sends surveys through the channels configured in your Birdeye account.

  • More questions about Birdeye? See everything the Birdeye Connector can do

Connect Birdeye to Claude, Cursor, ChatGPT & more