• DATA RETRIEVAL
  • LOG ANALYSIS
  • ROOT CAUSE
  • HUMAN ACTION

How to troubleshoot customer event history with your AI

Connect Blueshift to your AI client to investigate communication gaps. Your agent pulls the raw data needed to spot exactly where a message flow broke.

Ask AI about this page

Short answer

Why isn't this customer receiving my communications?

Your AI pulls the specific user profile and their recent event logs to identify missing triggers or suppressed segments. You'll see the exact sequence of events that led to the current state. This breakdown shows you where the logic failed.

Investigation outcomes

Where your investigation leads.

The AI handles the data heavy lifting so you can focus on the fix.

DATA RETRIEVAL

Identified user profiles

The AI uses the connector to pull the specific customer record you're asking about. You get the current attributes and segment memberships immediately.

LOG ANALYSIS

Event timeline view

Your agent pulls the chronological history of actions for that user. This reveals if a specific trigger actually fired or if it was skipped.

ROOT CAUSE

Logic gap detection

By comparing profile attributes against event logs, the AI spots why a user didn't qualify for a campaign. It highlights the mismatch in data.

HUMAN ACTION

Manual segment fixes

The AI identifies the error but cannot change Blueshift settings. You'll need to go into the Blueshift dashboard to adjust your segments or triggers.

The workflow

What your AI does when a troubleshooting request arrives.

Instead of clicking through menus, you just tell your agent what's wrong.

  1. Locate the user

    The agent finds the specific person in your Blueshift database using their identifier.

    get_customer

  2. Fetch activity logs

    The AI pulls the full history of interactions and triggers for that specific profile.

    get_event_history

  3. Analyze the sequence

    Your agent looks for gaps between a user action and the expected communication trigger.

    get_event_history

  4. Report the mismatch

    The AI summarizes why the user's current profile state prevented the message from sending.

    get_customer

Try it

Copy these to start.

Use these prompts to begin your investigation.

Starting points

Swap out the email addresses or IDs for the specific customers you are investigating.

Blueshift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_ZF8ifeHw1pYVbnlrJ7nP5ICCt3GLOI0BnbFLVEWB/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Blueshift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "blueshift-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_ZF8ifeHw1pYVbnlrJ7nP5ICCt3GLOI0BnbFLVEWB/mcp"
    }
  }
}
Copy into chat04

  • Check the event history for user test@example.com to see why they didn't get the welcome email.

  • Pull the profile for customer ID 98765 and tell me which segments they belong to.

  • Look at the recent event history for user user_id_123 and find the last time a purchase event was recorded.

  • Why didn't the user with email marketing_lead@domain.com receive the latest push notification? Check their profile and events.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Blueshift once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your agent about your customer data.

Connect Blueshift to your AI

FAQ

How this task behaves.

  • 01

    Can the AI send a message to the customer for me?

    No. The AI can only read customer profiles and event history. You must use the Blueshift interface to send communications.

  • 02

    Can the AI update a user's segment membership?

    No. The AI is limited to retrieving data. It cannot modify user attributes or change segment rules in Blueshift.

  • 03

    How does the AI know which user to look up?

    You provide the identifier, like an email address or a customer ID, in your prompt.

  • 04

    Does the AI see all my customer data?

    The AI only accesses the specific data requested through the tools provided in the connector.

  • 05

    Can I use this to fix a broken automation?

    The AI can identify why an automation failed by looking at the event logs, but you have to perform the actual fix in Blueshift.

  • More questions about Blueshift? See everything the Blueshift Connector can do

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