• DATA
  • ACTION
  • ACTION
  • HUMAN

How to process customer refunds with your AI

Connect Bolt to your agent to handle refund requests without leaving your chat. You'll move from looking up orders to sending money back in one conversation.

Ask AI about this page

Short answer

How can I use my AI to issue refunds?

Your agent uses Bolt to find specific transaction details and execute refund commands. You can handle everything from checking order history to sending partial or full amounts back to customers.

Refund outcomes.

What you get.

The agent handles the data and the execution, leaving you with these results.

DATA

Transaction lookup

The agent pulls the exact details of a specific order. You get the order amount, date, and status immediately.

ACTION

Full refunds

Once you confirm the details, the agent processes a complete refund for the entire transaction amount.

ACTION

Partial refunds

If a customer only needs a portion of their money back, the agent handles the specific amount you request.

HUMAN

Manual review

If a transaction isn't found or the request is outside the agent's scope, you handle the resolution yourself.

The workflow

What your AI does when a refund request arrives.

The agent takes the raw request and turns it into a completed transaction.

  1. Find the order

    The agent searches for the specific transaction using the details you provide in chat.

    get_transaction

  2. Verify details

    It checks the order amount and status to ensure the refund is valid.

    get_transaction

  3. Execute refund

    The agent sends the instruction to return the funds to the customer.

    refund_transaction

  4. Confirm completion

    The agent verifies the action was successful and tells you it's done.

    refund_transaction

Try it

Copy these to start.

Paste these directly into your chat to begin.

Starting points

These are just ways to start the conversation. Swap out the order numbers and amounts for your actual data.

Bolt Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_g8Sbl7tTFvQoAPezAPaP83Gii0J20mzEKiVlYPRy/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Bolt capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "bolt-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_g8Sbl7tTFvQoAPezAPaP83Gii0J20mzEKiVlYPRy/mcp"
    }
  }
}
Copy into chat04

  • Find the transaction for order #88291 and tell me the total.

  • Issue a full refund for transaction ID 4452.

  • Can you give a partial refund of $15.00 for order #9920?

  • Check the status of the refund for customer order #1123.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Bolt once, then ask.

Click the link to connect Bolt to your agent. Your credentials stay encrypted and you can start chatting immediately.

Connect Bolt to your AI

FAQ

How this task behaves.

  • 01

    Can the AI issue a refund without me seeing it first?

    No. The agent follows your specific instructions in the chat, so you decide when to trigger the refund command.

  • 02

    Can the AI change the customer's shipping address?

    No. This connector only has tools to look up transactions and process refunds.

  • 03

    Does the AI handle the actual money movement?

    The agent triggers the refund through Bolt, which communicates with your payment processor to move the funds.

  • 04

    Can I do partial refunds?

    Yes. You can tell the agent exactly how much to refund for a specific transaction.

  • 05

    What happens if the transaction ID is wrong?

    The agent will tell you it couldn't find the transaction and won't proceed with any refund.

  • More questions about Bolt? See everything the Bolt Connector can do

Connect Bolt to Claude, Cursor, ChatGPT & more