• CRITICAL
  • TRENDING
  • STALE
  • HUMAN

How to triage and prioritize feedback with your AI

Connect Canny to your AI client to turn a messy feedback loop into a clear, prioritized roadmap.

Ask AI about this page

Short answer

How can I use AI to prioritize my Canny feedback?

Your AI pulls your latest posts and vote counts to find which issues are gaining the most traction. It then categorizes these by status so you can focus on what matters. You'll get a clear view of high-impact bugs and popular feature requests.

The outcomes.

Where your feedback lands.

The AI sorts your Canny data into these specific buckets.

CRITICAL

High-vote bugs

The AI finds posts with high vote counts that are currently open. These are your immediate priorities.

TRENDING

Rising feature requests

It identifies new posts that are quickly accumulating votes. This shows you where user interest is shifting.

STALE

Low-priority items

The AI flags posts with little to no engagement. These stay in the backlog without distracting you.

HUMAN

Needs your review

It pulls posts with specific status updates that require a manual decision. You decide if these move to development.

The workflow

What your AI does when the feedback arrives.

The AI handles the heavy lifting of scanning and counting so you don't have to.

  1. Scan the backlog

    The AI pulls a complete list of all feedback entries from your Canny workspace.

    list_feedback_posts

  2. Check engagement

    It looks at the specific vote counts for each post to see how much heat they are generating.

    list_votes

  3. Inspect details

    The AI reads the full text and status of specific posts to understand the context of a request.

    get_post_details

  4. Rank the list

    It compares vote counts against post statuses to create a prioritized list of work.

    list_feedback_postslist_votes

Try it

Copy these to start.

Use these prompts to kick off your triage process.

Starting points

These are opening lines. Swap out the bracketed text with your actual Canny details.

Canny Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_MVOWgvYgrsF2BbANYav8CWkoV4dWNV1AaiH6bny9/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Canny capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "canny-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_MVOWgvYgrsF2BbANYav8CWkoV4dWNV1AaiH6bny9/mcp"
    }
  }
}
Copy into chat04

  • Show me the top 5 most voted feature requests in my Canny workspace.

  • Which open bugs in Canny have the most votes right now?

  • Summarize the feedback in my 'Planned' status from Canny.

  • Find all feature requests in Canny that have received more than 10 votes.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Canny once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking questions about your feedback in your preferred AI client.

Connect Canny to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change the status of a post in Canny?

    No. The AI can only read posts, votes, and details. You must manually update statuses in Canny.

  • 02

    Will the AI delete any of my feedback?

    No. The AI has no capability to delete or modify your data.

  • 03

    Can it see private posts?

    The AI can only see the posts it has permission to access through the connection you set up.

  • 04

    How does it know which bugs are high priority?

    It uses the vote counts and post statuses provided by the tools to identify which issues have the most user demand.

  • 05

    Can I ask it to write a response to a user?

    The AI can draft a response based on the post details, but it cannot send that response directly to Canny.

  • More questions about Canny? The Connector page answers them. See everything the Canny Connector can do

Connect Canny to Claude, Cursor, ChatGPT & more